Encouraging your users to subscribe to the email digest can significantly increase community engagement and enhance the number of regular participants. For those unfamiliar with or new to the Verint Community platform, navigating subscription options and notifications can be challenging. However, with the group subscription pop-up, it becomes effortless for new members to join the group's daily or weekly digest with just one click. Upon joining the group, a pop-up will appear on the screen, inviting the new member to subscribe to the daily or weekly digest.

How the solution works

At present, there isn't a simple method for new users to subscribe to a community group. To facilitate subscription, you need to configure your group to display the "Group - links" widget and activate the 'email digest' option. This feature allows users to subscribe to daily or weekly digests, summarizing group activity. If there's no activity during the selected timeframe, no digest email will be sent.

Despite configuring the group and enabling the subscription button, it may still not be intuitive for users to sign up and receive notifications about new activities.

To address this issue, we have created the 'pop-up on the screen feature'. This pop-up will prompt new group members to subscribe to the group's email digest:

This pop-up will:

1. Let new members think of subscribing to the group
2. Educate the member that there's options to subscribe to groups or applications
3. Increase the number of recurring users to the site, as they will be emailed with new content. Ultimately increasing site visits and activities.

After simply installing the group subscription pop-up widget and automation by following our installation guide, the functionality becomes available to the users of your community.
To access and manage email digest settings, refer to the administrator section under "Email digest."