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The abuse workflow is handled in the Moderation Queue's single view panel. Content and author status, moderation actions, and history are all displayed on this panel. Note that in this release, wiki abuse is treated the same as other applications.
Workflow items
Report items
Each entry in the abuse workflow has a number of informational items to help moderators and admins. The types of information are shown in the following sections.
Forum thread
This heading contains the content of a thread to be handled by the abuse system.
Abuse reports
This heading shows how many abuse reports have been filed against the content, by whom, and the reporter's reputation.
Author details
This heading displays information about the content author such as abuse history, roles, and reputation.
Summary
This section, present in each abuse workflow entry, is a thumbnail of post information such as the application and group where it exists, its author, and its current status.
Content Status
Content in the moderation queue has one of the following three statuses.
Awaiting review status
Content from a moderated forum or by a moderated author enters the workflow here. If the content is approved, it is published and exits the queue. If it is denied, it is moved to "In abuse process" and the post summary shows that it was denied. It will be expunged from the site on its stated expunge date.
Actions
In Awaiting review, a moderator can approve the thread, deny it (refuse to publish it), and moderate or unmoderate the author.
Possibly abusive status
Content that has been flagged as abusive (and meets the minimum "Possibly Abusive Threshold" in Moderation options, defaulting to 2 reports) enters the workflow here. If the abuse report(s) are ignored, the content remains on the community and the reports are removed. If it is denied, it moves to the "In abuse process" section of the queue displaying its denied status. It will be expunged on its stated expunge date.
Actions
In Possibly abusive, a moderator can ignore the reports or deny (refuse to publish) the content. He/she can also choose to moderate (or unmoderate) the author.
In abuse process status
In addition to containing items that have been denied, this status includes items that have been appealed by the author upon being notified that the content is flagged.
Actions
In abuse process, a moderator can approve previously denied content, or deny it. The author can be moderated or unmoderated.
The moderation queue displays content to be moderated or found abusive from any group on the site. Those with the site-level Review Abuse permission can see any moderation or abuse content on the site. Those with the group-level permission can only see abuse in their group. In this release, flagging by moderators (or admins) causes immediate action by the moderation queue and it does not have to pass the abusive threshold.
This procedure is only available in the Social theme. In 9.0, the abuse management queue has been renamed Moderation queue, and is located in the Administration section of the Management panel.
View and filter the moderation queue
- Navigate to the site home page (or profile page).
- Mouse over Management.
- Click Administration.
- Click Moderation.
- Click Moderation queue. The moderation queue appears.
- Select the desired tab: Awaiting review, Possibly abusive, or In Abuse process. For example, a forum post awaiting moderation would be displayed in the Awaiting review tab. A wiki post that trips one of the plugin filters, such as forbidden word count, would be under Possibly abusive. A piece of content that has a finding made against it and is open to appeal by the author would be under In abuse process. Once the author appeals the finding, the item goes back into the abuse workflow under Awaiting review. Each moderation or abuse item has a heading for the content, the number of abuse reports, and author details.
- Choose the filters you want to use on the tab from the filter lists.
- Awaiting review filters - Threads that are waiting to be moderated end up here:
- (filter list 1) Moderated and appealed - Content that is being moderated (as a result of being in a moderated forum or by a moderated author) or being appealed by the author to the moderation board.
- (filter list 1) Moderated - Content that is being moderated.
- (filter list 1) Appealed - Content that is being appealed.
- (filter list 2) By moderated/abusive date
- (filter list 2) By last action date - The last date that action occurred on the content.
- (filter list 2) By published date - The date that the content was published (or submitted).
- (filter list 2) By author - Ascending alphabetical order of author(s).
- (filter list 3) Ascending - Ascending order based on the first letter or word of the post title.
- (filter list 3) Descending - Descending order based on the first letter or word of the post title.
- (text box 1) In group or application - The group or application containing the content.
- (text box 2) By author - The author responsible for the post.
- (filter list 1) Reported - Abusive content that was reported.
- (filter list 2) By certainty - A percentage indication of certainty calculated by the system.
- (filter list 2) By report count - In order by the number of reports against the content.
- (filter list 3) Ascending - Ascending order based on the first letter or word of the post title.
- (filter list 3) Descending - Descending order based on the first letter or word of the post title.
- (text box 1) In group or application - The group or application containing the content.
- (text box 2) By author - The author responsible for the post.
- (filter list 1) Awaiting appeal - Content author has been notified that his content is being found abusive, and has been given a chance to appeal in the notification.
- (filter list 1) Moderator approved - Moderator has approved the content.
- (filter list 1) Moderator denied - Moderator has denied content.
- (filter list 1) Expired - Content abuse appeal deadline has expired.
- (filter list 2) By Moderation/Abusive date
- (filter list 2) By last action date
- (filter list 2) By published date
- (filter list 2) By author
- (filter list 3) Ascending
- (filter list 4) Descending
- (text box 1) In group or application - The group or application containing the content.
- (text box 2) By author - The author responsible for the post.
- Awaiting review filters - Threads that are waiting to be moderated end up here: