The Telligent Community End User Documentation details how to both use Telligent Community as well as how to setup, configure and manage Telligent Community.
Telligent Community (formerly known as Zimbra Social) provides powerful tools to automate custom business practices, gamify participation, recognize community MVPs, and increase site security. This release also provides authentication, activity story, upgrade, content embedding, and extensibility enhancements.
Telligent Community business rules accomplish one-time custom changes or workflow automation without costly outside code development. A friendly wizard interface leads you through rule creation to obtain your specific objectives.
In addition to awarding points or achievements (as noted in the following sections), business rules can automate:
Zimbra Social's business rules help drive engagement by personalizing communications and reinforcing community participation.
Community participation becomes both competitive and fun using Zimbra Social's reputation points and achievements. Both are tied to business rules and use customized triggers and rewards. Reputation points and achievements can be dynamically awarded or removed.
The gamification features of this release are designed to:
Reputation points dynamically reflect a member's community standing at any given time, and are customizable. If the member's reputation is high enough (that is, in the top 50% of the community), this standing is displayed to other members in the user-hover.
The points contain a combination of facets:
Each facet is factored into an equation that determines a relative standing score signifying the member's reputation.
The reputation system is customizable and has weightable factors to reflect the values you consider most important for your community.
This feature replaces the Membership Points System of previous releases.
Achievements are awarded for specific milestones, such as creating your first forum post within the community. They are tied to business rules in that rules award the achievement. (Achievements replace the rank badges of previous releases.) Achievements themselves are badges signifying the milestone. The badge is visible to community participants.
Site security is a theme in this release, with the following changes included:
Authentication. Two new encryption methods have been added to Cookie authentication.
Activity stream. It's now possible to target specific groups when authoring a status message, and easier to select alternative potentially preferable applications when authoring a post. Status messages can also be promoted to forum threads or media posts as necessary.
Theme migration. A theme utility can migrate customized theme changes to the Social theme.
Points migration. When upgrading, existing point factors (such as the number of points awarded for a post) are migrated as rules and existing points are migrated in a single point transaction.
Embedded content. You can embed rich content inside of an application. Zimbra comes with embeddable polls.
Extensibility. New APIs let you develop rules and create embeddable content applications.
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