Hi all -
Usability is the name of our game right now and I'm working on alert settings...needless to say, the advil is close by. We are using Telligent 9.0 and have digests, subscriptions, and notifications (alerts) enabled. The set-up has the user navigating to three different tabs in order to fully customize their experience. I fear we will lose the user with this many steps, but am having trouble finding some examples of how other sites have dealt with the site architecture constraints.
Do any of you have examples of how you have managed, or messaged the email/in-system alerts for your users?
Thanks in advance!Katie
On the Macmillan Community we made a large amount of customisations to the notification options displayed to users to try and make this simpler, we don't show the three tabbed control anywhere (It is worth noting that the community isn't currently notifications on the website, so these just relate to emails, I believe there is plans to enable/integrate the "online" notifications at some point).
On the users profile page, we created a "Manage Notifications" section (see screenshot below), this tries to keep things as simple as possible (but could be improved) and is roughly based on the options shown in an earlier version of Telligent:
The page allows users to turn email on/off, and for each group, allows the selection of Daily/Weekly/"Send me every update" emails. The community has a 1-1 relationship between Forums and Groups which is generally hidden to users, so selecting all emails is the same as subscribing to the forum in that group, daily/weekly uses the standard digest options. The Frequency is a drop down (although doesn't look a lot like one in the screenshot!).
We carry this through to the individual groups, with a widget in the top right of every group page showing the user there preference for that group, I believe we made this default to Daily when a user joins a group.
Then we used a modified version of the forum links/blog links widgets to allow users to subscribe/mute individual threads:
Hope this helps and let us know what approach you take!Rhys
Rhys Godfrey Luke D (lucasrd) Thank you, guys! This is exactly the type of thinking and visual examples I need. It gives me hope about layout options and inspires me with readability. I've also been crawling other sites to see examples and phrasing . 'm particularly fond of this simply layout - I think this combined with the right buckets could help! Will keep you posted.
It is pretty complicated; lots of options, which is probably good, but how many users will want to bother to get their heads round it?
We've a limited budget, so at the moment we're just using on-page help (in the right column), rather than rewrite anything. However, am I missing something, or is there no out of the box list of subscribed threads? We've got the three-tab settings layout, but the subscriptions page only shows forum notifications. That means I can easily be subscribed to, and receiving notifications for, 20 threads, and yet I check my subscriptions and it appears to be saying that I have none.
Is there an option to list thread subscriptions as well as forum-level ones? And the documentation is a bit sketching on whether a forum subscription gets me only new thread notifications, or subsequent reply notifications as well.
Obviously I could unsubscribe from individual thread pages, but sometimes it's good to see all my subscriptions in one place.
drnas said:Is there an option to list thread subscriptions as well as forum-level ones?
There is not currently a list of subscribed threads in the UI. The API does expose this information. This would be a potentially overwhelming list and is likely more manageable by disabling (muting) subscriptions to threads as unwanted replies are received instead of proactively managing the list of all threads.
drnas said:And the documentation is a bit sketching on whether a forum subscription gets me only new thread notifications, or subsequent reply notifications as well.
When subscribed to a forum, all threads and replies are subscribed to as long as the notification associated to those actions is enabled.
Thanks for the response. A list of the current user's thread subscriptions is a normal feature of discussion forums. The list tends not to be overwhelming, because it's routinely generated latest-updated-first and paginated, so you give up viewing it when you get to threads that have not been updated for a month or so. In any case, one individual user should not have subscribed to that many threads, given that this requires an individual action for each thread, so the list should not grow that fast.
Of course, if a user were to subscribe to a forum, and the list were then to include all threads in that forum, it would be different. I think I might exclude threads in a user's subscribed forums! (Unless it's possible to subscribe to a forum, then unsubcribe from individual threads within that, which would be getting really complicated.)
We do support subscribing to forums and then muting (effectively unsubscribing) from individual threads. That said, I recommend that you add this as a suggestion to the production ideation for voting and considering for a future release: community.telligent.com/.../ideas_and_improvements
Let's see how this suggestion goes
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