Url Preview doesn't work anymore

Hi,

We have some static html pages in our community. When I create a post, I attach a url in the Options pane, and after publishing, a preview image is displayed in the post. Ex:

Now for some reason it stopped and it doesn't display the preview,this happens only for new posts.

Here I display the source code of a post where preview/spanshot that works:

<p><a title="https://community.sdl.com/customers-partners/customer-groups/sdl_access_community/notifications/b/sdl-acces-digests/posts/sdl-access-digest-july-17" href="/cfs-file/__key/communityserver-blogs-components-weblogfiles/00-00-00-02-43/Sept.PNG" target="_blank"><img src="/resized-image/__size/452x710/__key/communityserver-blogs-components-weblogfiles/00-00-00-02-43/Sept.PNG" alt=" " /></a></p>

Here I display the source code of a post that doesn't:

<p><a href="/utility/community/Silviu_Test_%20Newsletter_Nov_2017.html">1</a></p>

Obviously the first one is creating and referencing an image for the preview/spanshot, but why isn't it

doing that anymore?

Kind Regards,

Silviu Avram

Top Replies

Patrick M. over 6 years ago in reply to Silviu +1 verified

We would not show a full html page or take "screenshot" of it to display. The preview is inline with behavior. This looks like an intentional screenshot embedded manually unless you have some sort of custom…

0 Brian Dooley over 6 years ago

What version of Community are you running? In your example that is not working, your referencing a webpage, not an image. Does it work if referencing an image, like in the working example?
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0 Silviu over 6 years ago in reply to Brian Dooley

We are currently running version 9.1. In the example shown above, we give a url referencing an internal webpage, to the Attach a file or Url textbox, and it knows how to take a snapshot and display an image of that webpage. If we would be referencing an image, we would just do this whole process manually, what was once automatic...
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0 Brian Dooley over 6 years ago in reply to Silviu

I've attempted to reproduce the issue you're seeing using 9.1.0.7716 and I'm unable to. The web preview is generated and shown in the activity stream. When did this stop working?
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0 Silviu over 6 years ago in reply to Brian Dooley

About two weeks ago. When you mention preview, you're not talking about something like this, right?
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0 Silviu over 6 years ago in reply to Silviu

Cand you send me a snapshot of how the preview of a webpage works for you?
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0 Brian Dooley over 6 years ago in reply to Silviu

No, instead of HTML, it should have an image preview of the HTML page. What changes were made two weeks ago?
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0 Silviu over 6 years ago in reply to Brian Dooley

That's not what I mean. The preview that we receive is not under the Show/Hide button. It's a full blown picture on top of the Hide/Show link. This is how it looked before:

The preview you sent we also get.
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+1 Patrick M. over 6 years ago in reply to Silviu

We would not show a full html page or take "screenshot" of it to display. The preview is inline with behavior. This looks like an intentional screenshot embedded manually unless you have some sort of custom functionality
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0 Silviu over 6 years ago in reply to Patrick M.

Hi Patrick, yes indeed, I thought it was a built-in functionality as one of my colleagues indicated, thanks for clearing things out!
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