Unable to access the administration settings after enabling SAML

Question

After enabling the SAML Authentication OAuth Client, I'm unable to get back into the Administration settings or log into the site at all. 
 The error is: 
 Unable to locate certificate in MY store (local mahcine account) based on the thumbprint '&lrm;2f909771fb65dbe087bb315c9447b7e4f2c42ea0'; unable to sign authnrequest Parameter name: thumbprint 
 Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.ArgumentException: Unable to locate certificate in MY store (local mahcine account) based on the thumbprint '&lrm;2f909771fb65dbe087bb315c9447b7e4f2c42ea0'; unable to sign authnrequest Parameter name: thumbprint 
 Any suggestions would be greatly appreciated.

Patrick M. · Accepted Answer

jwh said: After enabling the SAML Authentication OAuth Client, I'm unable to get back into the Administration settings or log into the site at all 
 Correct, issues that you are having are the result of installing and using the SAML plugin, which is not supported as part of the product. You can attempt to regain access to your site on the server itself by navigating to http://yoursite/controlpanel/localaccess.aspx and providing administrator credentials in order to disable it

Patrick M. · Answer

Unfortunately you will need to open a support ticket and engage our professional services team as the SAML plugin does not fall under product support. https://www.telligent.com/support/

Unable to access the administration settings after enabling SAML

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