https://community.telligent.com/community/13/en-US14.0.0.586 14https://community.telligent.com/community/13/f/ask-the-community/1152484/search-indexing/1623437Wed, 13 May 2026 12:36:00 GMTforumreply:1623437That is awesome, thank you so much for explaining that so clearly!https://community.telligent.com/community/13/f/ask-the-community/1152484/search-indexing/1623436Wed, 13 May 2026 12:29:00 GMTforumreply:1623436Like Sara Collins says!https://community.telligent.com/community/13/f/ask-the-community/1152484/search-indexing/1623435Wed, 13 May 2026 12:22:00 GMTforumreply:1623435Hi Ahmed Gasim Good question, Ahmed. In most Verint Communities, content is indexed automatically based on the content type and whether it’s enabled for search/indexing — so you typically do not need to manually submit pages through a sitemap process. Static pages, resource pages, knowledge content, forums, blogs, etc. can all be included in SOLR indexing if they are configured as searchable and visible to users. Tagging can definitely help improve search relevance and discoverability, though. For example, adding consistent product names, categories, or metadata/tags to content can make it easier for related results to surface together in search. There are also admin-level search settings/configurations that influence what content types are indexed and how results are weighted/ranked. So while the indexing itself is generally automatic, thoughtful tagging and content structure can improve the overall search experience significantly.https://community.telligent.com/community/13/f/ask-the-community/1152484/search-indexing/1623434Wed, 13 May 2026 12:17:00 GMTforumreply:1623434Thanks, Lennert that's super helpful. Do you also know if we have to tag those static/resource pages in some way and update the search functionality to index those tags? or does the search base it's index off a site map or something?https://community.telligent.com/community/13/f/ask-the-community/1152484/search-indexing/1623433Wed, 13 May 2026 08:13:00 GMTforumreply:1623433Hi Ahmed, Yes, Verint Community search (SOLR search) can index more than just forum posts. Static resource pages, custom pages and other content types can usually appear in search results as well, depending on a user's role and permission and access to groups and content. So a search for a product name could potentially return discussions, resources, and other related community content.https://community.telligent.com/community/13/f/ask-the-community/1152484/search-indexingTue, 12 May 2026 20:51:00 GMTforum:1152484Hello, I have a question about whether Verint indexes all of the content within in a community. In particular, if a community manager creates static content pages - for things like resources - could those be searched on? So that searching on the product name could return posts, forums, members (maybe) and related resources. Hope this is straightforward and looking forward to any clarity.searchhttps://community.telligent.com/community/13/f/ask-the-community/1152480/where-can-i-see-ratings-about-content-in-reporting/1623431Mon, 11 May 2026 12:35:00 GMTforumreply:1623431I would recommend you post it as an idea here: Product Ideas and Improvementshttps://community.telligent.com/community/13/f/ask-the-community/1152480/where-can-i-see-ratings-about-content-in-reporting/1623430Mon, 11 May 2026 12:34:00 GMTforumreply:1623430Hi Irene van der Zanden Out of the box, there is not currently a reporting view that provides a consolidated overview of blog/content ratings with the actual 1–5 star values displayed. The closest available option would be under: Content → Interactions From there, you can filter the report site-wide for Blogs (and optionally by Group if needed). That report will show the interactions related to ratings/votes on blog posts, including who interacted with the content. However, one limitation is that the report does not expose the actual rating weight/value itself — so while you can see that a rating interaction occurred, you cannot see whether the user selected 1 star, 3 stars, 5 stars, etc. So unfortunately, what you described (a centralized report showing highest-rated content and the actual rating scores) is not something available out of the box in 13.0.2.https://community.telligent.com/community/13/f/ask-the-community/1152481/how-to-inherit-subscribers-in-an-article-collection/1623429Mon, 11 May 2026 12:27:00 GMTforumreply:1623429Hi Keith Bergen Out of the box, there is not currently a way to automatically subscribe users to all applications/content types within a group when they join that group. The closest out-of-the-box functionality is for forums specifically (called Forum Autosubscriber) — where users can automatically be subscribed to forums associated with a group upon joining. However, extending that behavior to additional application types or broader subscription management would require a custom automation. That said, we do offer a Subscription Management Automation Bundle that helps simplify and automate the subscription experience for users. One of the automations included allows you to configure which application types users are automatically subscribed to when joining a group. Additional automations within the bundle help streamline other subscription and notification management scenarios across the community as well. The main benefit of these automations is reducing the amount of manual subscription management required by users, while also helping ensure members receive notifications and updates for the content most relevant to them automatically. You can find more information on the Subscription Management Bundle here: https://verintconnect.com/marketplace/mp/listings/subscription-management-bundlehttps://community.telligent.com/community/13/f/ask-the-community/1152481/how-to-inherit-subscribers-in-an-article-collectionFri, 08 May 2026 14:21:00 GMTforum:1152481I have created an article collection in my group along with some articles. It says that there are 0 subscribers. Is there a way to make all subscribers of my group also subscribers of my article collection? How to inherit subscribers in an Article Collection?article collectionhttps://community.telligent.com/community/13/f/ask-the-community/1152480/where-can-i-see-ratings-about-content-in-reportingWed, 06 May 2026 14:41:00 GMTforum:1152480Hello, I'm working with ratings on blog posts (content), see What are Ratings? - User Documentation - Verint Community 13.x - Verint | Telligent Community . However, in the reporting I can not find the ratings anywhere. I would like to see an overview of what content is rated best and what the score was (on a 1-5 scale). Instead of having to go to all content blog posts one by one, I would like to see this in an overview in reporting. Is there a way to see this? I'm on 13.0.2....https://community.telligent.com/community/13/f/ask-the-community/1152478/can-the-homepage-show-personalized-content-for-returning-members-using-ootb-widgets/1623423Mon, 04 May 2026 12:25:00 GMTforumreply:1623423Hi Ragan Rhodes - as Lennert said - welcome to the Verint (formerly Telligent) Community! For “new votes or status updates on Ideas they’ve submitted or followed,” this can be partially achieved using the Ideas – Ideas List widget with a filter configured to display ideas submitted by the logged-in user. Capturing ideas a user follows is not as straightforward with this same configuration. As an alternative, the Activity Story Stream widget can be used to surface a more personalized activity feed by content type. This approach helps capture a broader range of idea-related updates—such as votes, comments, and status changes—in a more dynamic and holistic way. Building on this from a v13 perspective, you can further enhance homepage personalization by using site roles to control widget visibility . This adds another layer on top of standard widget configuration. For example, you can: Present a more guided, onboarding-focused homepage experience for users in a “new member” role Transition returning users into a more activity-centric “My Community” style layout Show or hide specific homepage modules based on role membership, rather than relying solely on widget-level filters This is particularly useful when you want clearly differentiated homepage experiences without introducing custom development for every condition. In practice, many communities use roles as a lightweight segmentation mechanism to bridge the gap between standard OOTB capabilities and more advanced personalization needs. While it doesn’t fully replace deeper contextual logic (such as event- or interaction-triggered rules), it does significantly extend what can be achieved natively in v13 when structuring tailored homepage experiences. Happy to chat through widget configuration ideas or help you think through how to get closer to your personalization goals—feel free to DM me anytime.https://community.telligent.com/community/13/f/ask-the-community/1152478/can-the-homepage-show-personalized-content-for-returning-members-using-ootb-widgets/1623421Fri, 01 May 2026 18:53:00 GMTforumreply:1623421Hi Ragan Rhodes ! Welcome to the Telligent/Verint Community. You can partially achieve what you're describing with OOTB v13 functionality, especially for the “My Community” concept for returning members. It's a bit much to explain in just a forum reply so let me try to give you my first thoughts, hope it helps you! For example, you can place Forum - Thread widgets on the homepage and configure them to surface unread or recently updated discussions from the areas/groups a member has access to. Similarly, the Events - Event widgets support filtering options that can help surface upcoming events and other filtering options. For your ideation personalization goals and replies to threads you've created, things become a bit more conditional and are harder to achieve with purely OOTB widgets and functions. I'd advise to go into the widget configurations and try some things in a testing group. Otherwise in those cases, some custom development work is often needed to tailor the experience more precisely. (You can also make sure your users subscribe themselves properly to forums, events, ideas so they will keep up to date with new posts, replies, upvotes and comments.) Usually this involves either modifying existing widgets or creating bespoke homepage behavior through Verint Professional Services or a Verint Partner. From what I’ve seen, this is fairly typical work and not considered complex. Personalizing the homepage is definitely worthwhile because it improves both user experience and engagement. Returning members benefit from quick access to relevant activity, while first-time visitors typically need a more guided onboarding and discovery experience. Having different experiences for those audiences is usually a very effective approach. I'm more than happy to help you understand widget configurations and trying to achieve the personalization goals you have, I've been in your shoes Feel free to send me a DM!https://community.telligent.com/community/13/f/ask-the-community/1152478/can-the-homepage-show-personalized-content-for-returning-members-using-ootb-widgetsFri, 01 May 2026 16:16:00 GMTforum:1152478Howdy! We're currently planning a v13 upgrade and Verint-hosted migration, and I'm working on a homepage redesign for our Community Hub. One of the key improvements we want to make is creating a differentiated experience for returning members vs. first-time visitors. Specifically, we'd like returning logged-in members to see a personalized "My Community" view on the homepage that surfaces: • Unread posts and new activity in the groups they belong to • Upcoming events they've RSVP'd to (or events from their groups) • Replies to their forum posts or comments • New votes or status updates on Ideas they've submitted or followed First-time or infrequent visitors would see a more general welcome/onboarding experience instead. A few questions: 1. Is this kind of conditional, personalized homepage experience achievable using OOTB v13 widgets? If so, which widgets would you recommend combining to get closest to this? 2. If OOTB widgets can't fully achieve this, is it something Verint Professional Services has implemented for other customers, and roughly how complex is it? We're also curious whether other community managers have solved for this use case and what approach worked best for you. I am only in month 4 of community management so I really appreciate the collective expertise here and have already learned a lot from reading the community discussions.https://community.telligent.com/community/13/f/ask-the-community/1152472/updating-content---weekly-digest/1623420Wed, 29 Apr 2026 14:14:00 GMTforumreply:1623420Thanks!https://community.telligent.com/community/13/f/ask-the-community/1152472/updating-content---weekly-digest/1623413Mon, 27 Apr 2026 22:29:00 GMTforumreply:1623413This reply has the script sandbox command and result, too: RE: What is intended to be in the daily digest?https://community.telligent.com/community/13/f/ask-the-community/1152472/updating-content---weekly-digest/1623407Mon, 27 Apr 2026 13:48:00 GMTforumreply:1623407I'll take this back to our engineers - really, really appreciate your help!https://community.telligent.com/community/13/f/ask-the-community/1152472/updating-content---weekly-digest/1623406Mon, 27 Apr 2026 13:47:00 GMTforumreply:1623406Thank you!https://community.telligent.com/community/13/f/ask-the-community/1152469/can-you-display-the-article-author/1623405Mon, 27 Apr 2026 12:40:00 GMTforumreply:1623405Thank you Sara! The feedback we received for the need for publishing the author included similar scenarios for what you have listed. While there is the feedback feature for follow ups and additional clarity on a piece of content, it's the highlighting of SMEs and process/ document owner for further clarity in the business. I believe the easiest work around at this moment is using the @ mention where applicable, either at the beginning or end of the article, or the Activity Story Stream as suggested. I'll add this idea for consideration in future versions. Appreciate your insight.https://community.telligent.com/community/13/f/ask-the-community/1152469/can-you-display-the-article-author/1623404Mon, 27 Apr 2026 12:06:00 GMTforumreply:1623404Hi Rachel Jackson As far as we’re aware, there isn’t an out-of-the-box widget in Verint Community that specifically displays the author of an individual article. The closest option available today is the Activity Story Stream. While it’s not article-specific, you can configure a tab to filter for recently created articles, and that view will display the author (i.e., who created the content). That said, this is something that could be achieved through a customization—either by extending an existing widget or creating a new one to surface the article author metadata. Out of curiosity, what’s your use case for displaying the author? There are a few common scenarios where this comes up, for example: Highlighting subject matter experts or giving visibility to internal contributors Helping users identify a point of contact for follow-up questions on knowledge-based articles Supporting governance or content ownership, especially in larger communities with multiple contributors If you can share a bit more about what you’re trying to accomplish, it may help point toward the best approach. I would also recommend adding an idea to the ideas area to add an option to show the author in the Article - Article List widget here: Product Ideas and Improvements