https://community.telligent.com/community/13/en-US14.0.0.623 14https://community.telligent.com/community/13/f/ask-the-community/1152584/how-do-i-create-a-new-forum-post-as-an-announcement/1623839Wed, 15 Jul 2026 16:23:00 GMTforumreply:1623839Thanks for checking Sara... I checked our DEV environment, which we upgraded to the 13.0.3 version (a bug is preventing us from moving formward) and mine still looks the same. I'm VERY curious where things changed and why mine may not have....https://community.telligent.com/community/13/f/ask-the-community/1152584/how-do-i-create-a-new-forum-post-as-an-announcement/1623838Wed, 15 Jul 2026 12:48:00 GMTforumreply:1623838Verint | Telligent Community any insight on why this is a different experience?https://community.telligent.com/community/13/f/ask-the-community/1152584/how-do-i-create-a-new-forum-post-as-an-announcement/1623837Wed, 15 Jul 2026 12:48:00 GMTforumreply:1623837this is so odd - here are screenshots from a site on version 13.0.4 - the UI actually looks a little different than your screenshot above the same with a site on version 13.0.3 - I. do not see that permission and the UI looks alittle different:https://community.telligent.com/community/13/f/ask-the-community/1152584/how-do-i-create-a-new-forum-post-as-an-announcement/1623836Tue, 14 Jul 2026 18:47:00 GMTforumreply:1623836I'm using 13.0.2.33658 . My permissions look like this: We did discover that this permission only appears to be linked to the Priority setting of "Forever" (is announcement = true when set to forever sticky), but it doesn't have any visual indicators unfortunately. We also try to never make things sticky forever, so I'm not sure how that would make it an announcement... That's odd you guys don't see that.https://community.telligent.com/community/13/f/ask-the-community/1152584/how-do-i-create-a-new-forum-post-as-an-announcement/1623835Tue, 14 Jul 2026 14:08:00 GMTforumreply:1623835Just writing to agree with you Sara. I'm looking at the same thing you're seeing but on a 13.0.3 version and there's nothing about 'mark thread as announcement'.https://community.telligent.com/community/13/f/ask-the-community/1152584/how-do-i-create-a-new-forum-post-as-an-announcement/1623831Mon, 13 Jul 2026 20:22:00 GMTforumreply:1623831We have an internal site that is running 13.0.2 and I do not see this option listed in permissions Permissions Available for a Forum: But I do see it listed in that link you provided above Verint | Telligent Community could you potentially help to clarify what version this specific permission was released in?https://community.telligent.com/community/13/f/ask-the-community/1152584/how-do-i-create-a-new-forum-post-as-an-announcementMon, 13 Jul 2026 19:43:00 GMTforum:1152584Hey community members, I'm hoping you can help me with a question around forum posts as announcements. There is a permission in the forums called "Forum - Mark Thread as Annoucement" and can be seen in the list of permissions here: Permissions defined However, I cannot find any documentation on this and I don't see any options for this functionality in the forum options, application creation or even the group options. Does anyone know how this functionality works and where I can find it? I have double checked all the out of box widgets and still nothing. We are using version 13.0.2 Thank!https://community.telligent.com/community/13/f/ask-the-community/1152576/search-ranking-breakdown/1623805Thu, 09 Jul 2026 13:07:00 GMTforumreply:1623805Thank you Karl. It looks like there was a post previously about giving Groups a higher ranking, which I think may be beneficial for us. We are an on prem community, and will be reaching out my technical team to discuss this customization, now that I have a bit more information about how this works and how we would go about it. To your point, we definitely want to be careful to ensure we aren't hiding content from the search. Good to know upgrades will require us to reapply the changes and will be sure to add that into our upgrade documentation should we move forward with this modification. Appreciate all of your insight.https://community.telligent.com/community/13/f/ask-the-community/1152576/search-ranking-breakdown/1623804Thu, 09 Jul 2026 12:59:00 GMTforumreply:1623804Re customising the ranking You could add extra rules into the solr config file, in theory you should also be able to ask the saas team if you are hosted, but I cannot confirm that they will allow it Also be aware that they would need to be reapplied after any upgrades which would reset the core config and remove any customisations (keep it well documented) a simple example would be to boost results in specific applications getting boosted applicationid: uuid-A ^20 applicationid: uuid-B ^10 alternatively you can add extra rules into the query string itself by customising the SearchResults widget to inject the boost rules at runtime before it's passed to solr something like this {!boost b=if(termfreq(applicationid,' uuid-A '),20,1)} but you need to be very careful as what can seem like a simple tweak may end up hiding results as they always appear down the list this can go as far as adding custom logic to limit results based on geolocation etchttps://community.telligent.com/community/13/f/ask-the-community/1152576/search-ranking-breakdown/1623803Thu, 09 Jul 2026 12:34:00 GMTforumreply:1623803Thank you Karl! This is very helpful and I love the detail! Much appreciatedhttps://community.telligent.com/community/13/f/ask-the-community/1152576/search-ranking-breakdown/1623802Thu, 09 Jul 2026 12:29:00 GMTforumreply:1623802Hi Rachel Ranking is based on the solr config in solrconfig.xml within the solr configsets folders This controls how ootb telligent community scores during search, the snippets below are from v13 so may not be accurate depending on your version as they do tend to get tweaked in separate releases Lets look at the core config elements and what effect they have on document ranking Say a user searches for "password reset" . Solr in effect runs two queries simultaneously behind the scenes: Query 1 — Main search (title, body, attachments) Finds all posts where "password reset" appears in the title or content and scores them. Query 2 — Tag re-run (the tagMatch boost query) Takes the exact same search words ("password reset") and runs them again, but this time only against the tag field . If a post has the tag password-reset or password , it gets extra points added to its score from Query 1. The final score is: Final=Main score+Tag match bonus There are many other factors which can also influence the final score such as field ranking and other boosts Field Based Boosting Depending on where in the indexed document the text appears effects the ranking Field Multiplier What it means title ×10 Matching words in the title scores 10× more than body text content_plus ×1 (base) Body text and attachment text — the baseline tag_text ×0.01 Tags contribute very little to raw scoring on their own (more on this later) articleid / kmid ×40 Exact ID lookups score highest (used for direct-link searches, not typical keyword searches) the source for this in the config is title^10 content_plus tag_text^.01 articleid^40 kmid^40 So there is a sneaky bit of boosting re article and km ids..... but elements like counts, likes have no effect as they are not stored in the solr index Phrase-proximity boost rules The pf, pf2, and pf3 rules add extra query clauses that reward terms appearing together and in order title content_plus^2 title^2 content_plus~3 title~1^3 content_plus~5^3 Closer words means more bonus If words are adjacent or nearly adjacent, the document gets more points than if those words are scattered. What this means for ranking: A document with words next to each other in the right order gets extra points. Title phrase matches are rewarded more strongly than body matches. The pf2 and pf3 bonuses are added on top of normal term relevance, so exact/near-exact phrasing tends to move results upward significantly. Recency boost (date lift) After text scoring, a time-decay function multiplies every score 1 2 1.58e-11 recip(abs(ms(NOW/HOUR,date)),$dateBoostReference,$dateBoostA,$dateBoostB) Recency boost applies a time-decay factor based on the date field. Newer items receive a higher factor, older items a lower one. This does not replace relevance; it scales the relevance score so freshness helps break ties and nudge newer content upward. Tag-match boost (separate bonus query) This is a separate bonus score added via a bq (boost query): _val_:"{!edismax qf=tag sow=true mm=1 pf='' pf2='' pf3='' boost=1 v=$q bq=}" It re-runs the user's search against only the tag field and adds any tag match score on top of the main score. The key setting here is mm=1 , meaning only one word needs to match a tag to trigger the bonus. Why is the qf tag weight ^.01 in "Field Based Boosting" but tags get a separate boost here? The low weight in "Field Based Boosting" prevents tags from swamping results when every post has generic tags. The separate boost adds a controlled extra bump specifically when the search words appear as actual tags on a post. These are the main steps which impact how a document is scored/ranked when searching So in summary, Telligent search ranking in the ootb configuration is mostly keyword relevance with phrase-aware boosts then a moderate recency adjustment plus an additional tag-match bonushttps://community.telligent.com/community/13/f/ask-the-community/1152576/search-ranking-breakdownWed, 08 Jul 2026 15:26:00 GMTforum:1152576Good Day, I've seen a few posts on how to prioritize search results by configuring Solr, but is there any information on how it ranks content for priority in the search results? It looks like Tagging influences the results, and there is the option to populate only content X years old, but are there any other factors that may influence what populates on top and how those are weighted/ calculated? Do things like View Counts, Likes, etc. also impact the prioritization and weight of results populated?searchSearch Resultshttps://community.telligent.com/community/13/f/ask-the-community/1152486/migrating-from-ioauthdata-to-iexternallinkedauthentication/1623556Tue, 23 Jun 2026 14:08:00 GMTforumreply:1623556Mahesh Mundra i am calling this using the controller the same way in the code here https://github.com/Telligent/Pinterest-OAuth-Client i dont see any exceptions , i have retrieved all the information from the external sources like email address , user Id whcih are manadatory , User is being redirected to the home pagehttps://community.telligent.com/community/13/f/ask-the-community/1152508/email-digests-and-article-activity/1623517Mon, 15 Jun 2026 16:04:00 GMTforumreply:1623517no problem! :)https://community.telligent.com/community/13/f/ask-the-community/1152508/email-digests-and-article-activity/1623516Mon, 15 Jun 2026 16:04:00 GMTforumreply:1623516THANK YOU!https://community.telligent.com/community/13/f/ask-the-community/1152508/email-digests-and-article-activity/1623515Mon, 15 Jun 2026 16:02:00 GMTforumreply:1623515Rachel Jackson sure! Here it is: #set($apiListResponse = $core_v2_activityStory.ListActivityStoryTypes()) $apiListResponsehttps://community.telligent.com/community/13/f/ask-the-community/1152508/email-digests-and-article-activity/1623514Mon, 15 Jun 2026 15:56:00 GMTforumreply:1623514Thank you Sara! Can you share the code you used in this thread, as the video image is hard to read?https://community.telligent.com/community/13/f/ask-the-community/1152508/email-digests-and-article-activity/1623512Mon, 15 Jun 2026 15:50:00 GMTforumreply:1623512Hi Rachel Jackson We did a presentation at a past in-person user group where I actually covered this topic! You can see it here: Unlocking the Hidden Power of Verint: Tips & Tricks with Sara Collinshttps://community.telligent.com/community/13/f/ask-the-community/1152508/email-digests-and-article-activityMon, 15 Jun 2026 15:48:00 GMTforum:1152508Good Day, I've noticed that the Email Digests don't capture any activity in the Article application. When looking into the Email Digest settings it looks like GUIDs for each activity is required for the information to populate in the email. Where do I find the GUIDs to ensure that activities in Articles are captured as part of the digest, and understand which applications/ activities are included in the current digest that is sent?Articlearticlesguidarticle collectionEmailemail digestdigesthttps://community.telligent.com/community/13/f/ask-the-community/1152499/email-digest-reports/1623482Fri, 05 Jun 2026 12:42:00 GMTforumreply:1623482Hi Rachel Jackson - like LisaM said st this time, there isn't an out-of-the-box report that shows which members have recently enabled email digests without reviewing individual member activity records. If you need visibility into this across the community, there are a couple of options: An MCP server connected to your community could help surface this information and make it easier to query changes to email digest settings across members. A custom report/ plugin could also be developed to track and display members who have recently enabled email digests. If you'd like, we can discuss the available customization options in more detail.