Ask the Community - Recent Threads

Role to view content only for a private group

Anshuman Prusty — Wed, 20 May 2026 11:05:43 GMT

For a private group can we create a role which only have access to view the content (should not be able to create/edit/delete content for any application in the group). The member role and manager role associated with the group should not be impacted. If so please share the steps.

Migrating from IOAuthData to IExternalLinkedAuthentication

Satish Kumar (3sides) — Tue, 19 May 2026 10:55:06 GMT

We are migrating our SSO implementation from IOAuthClient to IExternalLinkedAuthentication.

The user is successfully redirected to the external provider, and the authentication flow completes successfully. On the callback, I am calling the SetLinkedUserData method, but the user is not getting logged in afterward.

Any help or guidance would be greatly appreciated.

Search Indexing

Ahmed Gasim — Tue, 12 May 2026 20:51:05 GMT

Hello,

I have a question about whether Verint indexes all of the content within in a community. In particular, if a community manager creates static content pages - for things like resources - could those be searched on? So that searching on the product name could return posts, forums, members (maybe) and related resources.

Hope this is straightforward and looking forward to any clarity.

How to inherit subscribers in an Article Collection?

Keith Bergen — Fri, 08 May 2026 14:21:22 GMT

I have created an article collection in my group along with some articles. It says that there are 0 subscribers. Is there a way to make all subscribers of my group also subscribers of my article collection? How to inherit subscribers in an Article Collection?

Where can I see 'ratings' about content in reporting?

Irene van der Zanden — Wed, 06 May 2026 14:41:33 GMT

Hello,

I'm working with ratings on blog posts (content), see What are Ratings? - User Documentation - Verint Community 13.x - Verint | Telligent Community.

However, in the reporting I can not find the ratings anywhere. I would like to see an overview of what content is rated best and what the score was (on a 1-5 scale). Instead of having to go to all content blog posts one by one, I would like to see this in an overview in reporting.

Is there a way to see this?

I'm on 13.0.2....

Can the homepage show personalized content for returning members using OOTB widgets?

Ragan Rhodes — Fri, 01 May 2026 16:16:43 GMT

Howdy!

We're currently planning a v13 upgrade and Verint-hosted migration, and I'm working on a homepage redesign for our Community Hub. One of the key improvements we want to make is creating a differentiated experience for returning members vs. first-time visitors.

Specifically, we'd like returning logged-in members to see a personalized "My Community" view on the homepage that surfaces:

• Unread posts and new activity in the groups they belong to
• Upcoming events they've RSVP'd to (or events from their groups)
• Replies to their forum posts or comments
• New votes or status updates on Ideas they've submitted or followed

First-time or infrequent visitors would see a more general welcome/onboarding experience instead.

A few questions:

1. Is this kind of conditional, personalized homepage experience achievable using OOTB v13 widgets? If so, which widgets would you recommend combining to get closest to this?

2. If OOTB widgets can't fully achieve this, is it something Verint Professional Services has implemented for other customers, and roughly how complex is it?

We're also curious whether other community managers have solved for this use case and what approach worked best for you.

I am only in month 4 of community management so I really appreciate the collective expertise here and have already learned a lot from reading the community discussions.

Updating content - weekly digest

robyn.tippins — Thu, 23 Apr 2026 13:09:39 GMT

Does updating content (announcement, forum post, etc) trigger for inclusion in the weekly digest?

Copy and Pasting Images

Rachel Jackson — Tue, 21 Apr 2026 20:01:28 GMT

Every now and then I post images in my content, across various applications. Sometimes I can copy and paste the image from Word, SnagIt, etc. Other times I have to save it to my desktop and use the Insert feature to upload the image into the post I'm trying to make.

Has anyone else seen this behavior or know why in some cases copy/ paste is acceptable and in others it's not?

Can you display the Article Author?

Rachel Jackson — Thu, 16 Apr 2026 15:01:32 GMT

Is there a widget that will display who the author of an Article is?

Updating Articles

Satish Kumar (3sides) — Tue, 17 Mar 2026 10:47:40 GMT

Hi i am updating articles with below code by its trowing error

$articles_v1_articleVersions.Update($core_v2_utility.ParseGuid("c2a4a956-1840-401a-a647-4bd9bfa9cc3c"), $core_v2_utility.ParseGuid("242b1680-ceb0-4387-a063-21da81a9ab47"), "%{ Body = '12345', ReadyToPublish = 1, RemovePublishDate = 1, RemovePublishEndDate = 1, RemovePublishGroup = 1, SuppressNotifications = 0, Title = 'tesy123', TypeId = 2 }"))

When upgrading from 11 to 13 what about sso authentication?

Tamanna — Fri, 13 Mar 2026 19:46:37 GMT

hello,

When upgrading from version 11 to 13. The version 11 currently has SSO CookieAuth enabled, with external authentication system. Will it cause any problem after the upgrade? Or can I continue with the upgrade and will able to continue to log in after login. I have been trying to access localaccess page on my app server. But I have not been able to do that. Thanks for any guidance.

CredSpark Survey/Poll not appearing in the Email Digest

Anshuman Prusty — Fri, 27 Feb 2026 12:41:12 GMT

Recently we integrated CredSpark with our Community. We embedded CredSpark Survey/Polls in some of our content. However in the email digest those Survey/Polls are not appearing (getting the message "This embeddable may not be viewed in the current render target." in the email). Please suggest anyway we can display those in the digest emails.

How to change the preheader of the email notifications - without changing the place of the logo

Irene van der Zanden — Fri, 13 Feb 2026 12:36:04 GMT

Hi everyone,

I'm trying to figure out in email studio where to change the preheader of my email.

See this example. I would like to - same as the other emails below - add informative information in the preheader.

Now, as you can see in the top two emails, it shows the name of the image file of our community logo.

Where and how can I change the preheader of the email, without changing the place of the logo?

Creating notifications plugins

mtaborga — Mon, 09 Feb 2026 15:16:26 GMT

We use User Notification widget these days to have more visibility in the platform, specially for Forum Thread activities. On of the things we found very useful is when a user can get a notification every time a forum thread is verified, however, there's a step in the middle, which is the Suggested Answer. I saw there is no notification for that event and I was wondering if we could create a custom one using an INotificationType plugin. So, couple of questions here:

Is is possible to create a custom notification for Suggested Answer?
If #1 is possible, could you give me some insights on which event should we use, like in Verint's sample, for a new comment event, we need to use Apis.Get<IComments>().Events.AfterCreate

Thanks in advance, we are running 13.0.2.33658 version.

What is the definition of 'remember me'

Irene van der Zanden — Fri, 06 Feb 2026 15:04:19 GMT

Does anyone know what Verint’s definition for the “Remember me” option is?

It is most probably based on a cookie but what exact cookie is being used for this is unclear to me. Where to set this, what is it based on and how can I make sure it is disabled by default?

Auth0 SSO not working

Amit Patel — Thu, 29 Jan 2026 16:39:18 GMT

Hi,

I am trying to setup SSO using auth0. I have setup as per the documentation on Verint site to enable SSO using OpenID.

I am able to somewhat login by manipulating the url, but once logged in.

My account, which is Admin, is giving

Access Denied

You do not have permission to perform the requested action.

Any help is greatly appreciated.

All the roles and users relations have been migrated to auth0 already. The users/roles are still there in the Verint.

New Manager - Join groups and sign up for notifications in bulk?

Ragan Rhodes — Wed, 21 Jan 2026 20:29:22 GMT

Hi Y'all!

I am joining a robust community as a community manager and I'm looking to join all of the groups and forums, and get alerts for for event notifications in bulk. I'm not seeing a way to do that in the documentation and I am not finding any similar questions in the history. Rather than continuing to go one by one through each and every group which takes multiple clicks (join the group, go to the event calendar, turn on notifications for the event calendar, go to my email preferences, subscribe to the digests, etc.) I'm hoping someone here knows of a more efficient way to manage membership in groups through the admin panel rather than the end user interface.

iFrames

Mark Foster — Fri, 16 Jan 2026 14:42:22 GMT

New to Verint, so coming from a place of ignorance! I was looking though the settings and I see there is a way to enable iframes in all the different types of content. We have this disabled so I was wondering if there are any risks or issues with enabling iframe functionality for embedding videos in announcements or blog posts.

Possible to check if password is same as the current/existing password

Irene van der Zanden — Fri, 16 Jan 2026 10:03:07 GMT

Hello everyone,

To make our community more secure, we want to automatically 'check' if a new password that the user is creating, is the same as the existing password (in the password reset flow).

Is this possible with Verint 13. out of the box, to configure? Or is it even possible at all?

Thanks!

New Members / Members

Jennifer — Wed, 14 Jan 2026 19:36:10 GMT

If I want to report on new members in a specific time frame for my closed group, how would I do that? The new members report includes everyone and no way to identify which group they joined.

If you measure support case deflection, how do you measure it?

rfritz — Thu, 18 Dec 2025 20:12:24 GMT

Hello support community,

If your community provides customer support, how do you measure deflection (community-answered versus customer support-answered) with the available data provided in Reporting?

Thank you,

Bob.

Can we have a different 'from' and 'reply to' email address?

Irene van der Zanden — Mon, 08 Dec 2025 14:00:42 GMT

Hi! For our community, we do want to set a different from (noreply@) emailaddress than the reply to emailaddress (info@) . Is it possible to configure different emailaddresses in the community for 'from' and 'reply to'? And does it matter if you have access to the mail server for the 'reply to' emailaddress that you set, or can I hypothetically add any emailaddress?

Thanks!

Weird behavior of post button when creating an idea

Jenni Golden — Fri, 05 Dec 2025 17:44:21 GMT

We just recently upgraded to version 13 and noticed that sometimes when posting a new idea, the Post button at the bottom of the page is grayed out like it would be if the form was missing required information. When hovering over the post button when it's gray we see a red circle with a slash through it indicating you cannot click the post button, but when we do click the post button in this state it still creates the idea. Has anyone else seen this? Is this the appropriate place to report bugs like this?

Privacy by default: how to make sure privacy display settings are disabled by default?

Irene van der Zanden — Fri, 28 Nov 2025 14:09:57 GMT

Hello everyone! In the community, as a user on profile settings you have the option to checkmark several settings, such as 'allow private messages from connections only', visibility who's online and share bookmarks. Also (especially) the setting 'show in search results' is something I would like to have disabled by default and let users checkmark and choose for themselves if they want to be shown in search.

How do I configure these settings and make sure they are by default unchecked/off?

Thanks!

Registered users unable to mention users not in thread

Cortney — Thu, 20 Nov 2025 21:00:49 GMT

We recently upgraded to version 13. Since we've updated, within the Forums application, registered users are not able to mention any user that isn't in the thread, but moderators and admin are able to. I'm having trouble locating the permission or setting this is tied to. Any help is appreciated!