Ask the Community - Recent Threads

List groups managed in user profile

Ragan Rhodes — Fri, 02 Oct 2026 16:13:14 GMT

Hello!
We're interested in finding better ways to highlight our member community chairs in their community profiles.

They're designated as managers of community groups, and I wondered if there's a way we could surface that in their community profiles automatically?

We already use achievements, which we assign manually to community chairs, so there's a badge on their profile that displays, but it doesn't specify which group they're a manager of. We're considering adding a text field where they can list which groups they chair, but it would be great if there's a way to automatically populate something given their.

Can you think of a way to do this that would be more automated and more connected than a plain text field?

RE: List groups managed in user profile

Ragan Rhodes — Fri, 02 Oct 2026 18:20:13 GMT

nevermind! I was able to make a custom widget

#set($options = "%{ UserId = $core_v2_user.current.Id, PageSize = 100 }")
#set($memberships = $core_v2_groupUserMember.List($options))
#set($hasCommunities = false)

#foreach($membership in $memberships)
#if($membership.MembershipType == 'Manager')
#set($hasCommunities = true)
#end
#end

#if($hasCommunities)

<h3>Community Chair of</h3>

#foreach($membership in $memberships)
#if($membership.MembershipType == 'Manager')
<div style="margin-bottom:4px;">
• $membership.Group.Name
</div>
#end
#end

#end

RE: Can you display a list of a group's managers?

Ragan Rhodes — Fri, 02 Oct 2026 16:14:43 GMT

Blast from the past, but I am curious if you were you able to make this work?

Can you display a list of a group's managers?

LisaM — Wed, 07 Jun 2023 15:08:20 GMT

On our groups landing pages we display the 'group members list' widget and configure it to show just the group owners so that group members have an easy way of seeing and finding who is looking after the group. However, we'd also like to include the group's managers in that list or maybe just the managers but not the owners.

I can't see any way to configure the widget to display Owners and Managers or just Managers as it's currently a choice between Owners or Members i.e. everyone in the group.

Is there a way to display a groups managers too or a simple edit to the widget itself in order to include that ability as a configuration option?

List of Members a Notification Was Sent To

WillMcKnight — Mon, 31 Aug 2026 20:15:55 GMT

We just saw that if you mention a group, that the site has a customizable setting of 100-500 users. Ours has been set to 100. If a group has 1000 members, how does the site elect whom the notification should be sent to? Can we obtain a distribution list of the users? How can we reach all members if more than 500? Any details around this would be helpful.

RE: List of Members a Notification Was Sent To

Christopher G. Stanton — Wed, 16 Sep 2026 14:29:11 GMT

[quote userid="281552" url="~/community/12/f/ask-the-community/1152628/list-of-members-a-notification-was-sent-to/1623957"]Verint doesn't say anywhere, in any version of the docs, how it decides who actually makes that cut once a group gets bigger than the number you've set. I went back through the Mentions docs, the Notification Configuration pages, and the Notification Distribution Types stuff for versions 9 all the way through 13, and there's nothing - no mention of it going by join date, alphabetical order, role, anything. So with a 1,000-person group and your cap sitting at 100, I genuinely can't tell you which 100 people get picked. [/quote]

Wild. One would at least hope it was "the first 100 who joined", I guess the only way to check that is to add 102 members and try it out, I wouldn't expect Verint to have a very good random number generator for doing this otherwise?

Do you want to take on the challenge and test it in a dev environment? 😃

RE: List of Members a Notification Was Sent To

Sara Collins — Mon, 31 Aug 2026 21:04:56 GMT

WillMcKnight

So this one sent me down a bit of a rabbit hole - but here's what I found.

That 100-500 setting you're seeing only controls how many people get an automatic notification when someone @mentions a group. Verint doesn't say anywhere, in any version of the docs, how it decides who actually makes that cut once a group gets bigger than the number you've set. I went back through the Mentions docs, the Notification Configuration pages, and the Notification Distribution Types stuff for versions 9 all the way through 13, and there's nothing - no mention of it going by join date, alphabetical order, role, anything. So with a 1,000-person group and your cap sitting at 100, I genuinely can't tell you which 100 people get picked. I would recommend opening a ticket with their support team directly if you need a confirmed answer

And even the ones who do get selected only actually see the notification if their own preferences allow it - so the real number could be even smaller than whatever the cap is set to. Worth keeping in the back of your mind.

Now, the distribution list part - good news there, that one's doable and it's not tied to the 100/500 limit at all. You've basically got two options: pull it through the Group User REST endpoint (List Group User, you'll just need to page through it to get the whole list), or grab it from Administration > Reports > Members and filter down to the group. Either way gets you every single member, not just whoever would've gotten the notification.

As far as actually reaching everyone once you're past that 500-person ceiling - @mention just isn't the tool for that, even maxed out at 500 it won't cover a group of 1,000. Your best bet is pulling that full roster (same options as above) and sending it out through whatever email tool or mail merge you've got. If you want this to be something repeatable down the road without exporting a list every time, that'd mean building out a custom notification type or automation rule that targets the group directly - I know Verint's team has pointed people toward that same fix before when this comes up.

Let me know if you want to go the automation rule route - happy to dig into that with you.

RE: How can I get a report on draft and unpublished content?

Christopher G. Stanton — Mon, 24 Aug 2026 08:57:02 GMT

[quote userid="281552" url="~/community/12/f/ask-the-community/1152625/how-can-i-get-a-report-on-draft-and-unpublished-content/1623949"]and in the meantime it might be worth asking your CSM if this is something the data warehouse/BI reporting can get at,[/quote]

We're on prem, not in the cloud, so I imagine we'd have to self-serve this.

[quote userid="281552" url="~/community/12/f/ask-the-community/1152625/how-can-i-get-a-report-on-draft-and-unpublished-content/1623949"]REST API gets you partway there, but there's a distinction worth knowing: List Blog Post has an IncludeUnpublished parameter, but that only catches posts that were published and then later unpublished - it won't show you posts still sitting in draft. There's no IsDraft flag exposed anywhere for blog posts, so drafts really aren't queryable via API right now. Wikis are a little better off - List Wiki Page does return an IsPublished field per page, it's just not something you can filter by in the request, so you'd have to pull all pages and filter on your end.[/quote]

If only content in the 'draft' status also had the 'unpublished' status that sounds like a suitable patch, and then reporting adapted to suit. Sigh.

How can I get a report on draft and unpublished content?

Christopher G. Stanton — Fri, 21 Aug 2026 13:34:24 GMT

Blog posts can exist as drafts.

Blog posts(?) and wiki documents can be unpublished.

These exist as created content items, sometimes members may not go through to publishing their content.

How can I get a report on these? Is it in Verint Reporting? If it isn't, could it be? Else can I get it via REST API or otherwise?

RE: How can I get a report on draft and unpublished content?

Sara Collins — Sun, 23 Aug 2026 21:03:15 GMT

Hi Christopher G. Stanton

I looked into this one - short answer is no, Reporting doesn't have anything for this today. None of the built-in reports (Content, Active Content, Viewed Content, the Blog/Wiki Details reports, etc.) break things out by draft or unpublished status, they're all scoped to published content.

REST API gets you partway there, but there's a distinction worth knowing: List Blog Post has an IncludeUnpublished parameter, but that only catches posts that were published and then later unpublished - it won't show you posts still sitting in draft. There's no IsDraft flag exposed anywhere for blog posts, so drafts really aren't queryable via API right now. Wikis are a little better off - List Wiki Page does return an IsPublished field per page, it's just not something you can filter by in the request, so you'd have to pull all pages and filter on your end.

So bottom line, there's no clean way to get a full drafts + unpublished view across all authors today. I'd throw this in as an Ideation request since it seems like a reasonable ask (even just an IsDraft filter on the Blog Post/Wiki Page endpoints would go a long way), and in the meantime it might be worth asking your CSM if this is something the data warehouse/BI reporting can get at, since the public API can't fully answer it yet.

Happy to help think through the idea submission if that's useful!

RE: Is there a way to change or remove the thumbnail image of an external link in a gallery?

Ragan Rhodes — Tue, 18 Aug 2026 16:07:40 GMT

New product idea added to solve this: community.telligent.com/.../give-admins-control-over-thumbnail-images-for-external-links-in-media-gallery

Is there a way to change or remove the thumbnail image of an external link in a gallery?

Ragan Rhodes — Wed, 20 May 2026 16:30:37 GMT

We have a collection of resources for our community, displayed as a gallery. Some files are downloadable, while others are external links. It's unclear where the thumbnails for the external links originate from, and I would like to either remove these previews or replace them with clearer images. However, I haven't found a way to do this through the admin settings or the documentation. I'm seeking suggestions, and if none are available, I'm open to developing a new idea.

time stamp is different when signed out

Sarah Wilson — Wed, 24 Jun 2026 15:06:40 GMT

We have an ongoing issue whereby the forum content is time stamped correctly when signed in but when signed out it is an hour out. We tried rectifying it by changing the timezone to +1 hour but it makes no difference. We can change the timezone to any country and it always shows 1 hour difference. It seems fine when signed in as it seems to account for daylight saving but there is no option of a timezone for daylight saving for the site. Even if there were, it seems odd that when we change to a country 1 hour behind or ahead of us it doesn't change the timestamp on content viewed as a signed out visitor. I guess we can always wait for the clocks to change but there must be a way of altering this to accommodate daylight saving?

RE: time stamp is different when signed out

Sara Collins — Mon, 29 Jun 2026 12:00:23 GMT

Hi Sarah Wilson

After a quick test, I can see this same behavior in the Verint Community as well. I tried with this post: Migrating from IOAuthData to IExternalLinkedAuthentication

Logged In:

Logged Out:

I am not sure if this behavior is documented anywhere - potentially, I have missed it. But Jon Allen is thsi expected behavior or a bug?

cc: Patrick M.

RE: Total visits per member

Sara Collins — Wed, 10 Jun 2026 11:52:23 GMT

The closest out-of-the-box solution is available within the Auditing section under Monitoring in the Administration Panel.

From there, you can filter audit records by both the action type and the member who performed the action. For example, you could filter for the Authenticated action type and then search for a specific username to view related activity.

By default, the audit log retains approximately two weeks of entries. While a date filter is available, results are generally limited to the retention period of the active audit log. Once entries exceed that retention window, they are moved to the Archive tab within the Auditing area.

Archived audit logs are typically configured to be retained for around 60 days, though both retention periods and archival settings are configurable within the Administration Panel. These settings are managed through the Audit Archive Job configuration.

Total visits per member

WillMcKnight — Tue, 09 Jun 2026 21:25:18 GMT

How would I obtain the total number of times a member has logged in within a given time period? Is there a report that tracks this? We want to see how engaged each client is and when they are the most engaged. What are we doing to capture this info? Join Date and Login date are not enough for this data request.

RE: Total visits per member

Sara Collins — Wed, 10 Jun 2026 11:46:31 GMT

Hi WillMcKnight

Based on my experience working across multiple Verint Community implementations, I am not aware of an out-of-the-box report or standard functionality that provides a total login count per member within a specified date range.

The standard user profile data typically includes information such as Join Date and Last Login Date, but these fields do not provide the level of engagement tracking you're looking for, such as the number of logins over time or detailed login frequency analysis by member.

That said, if this level of engagement reporting is important for the team, we'd be happy to explore it further with you. Based on the specific metrics you're looking to track, we can assess whether a custom reporting solution is feasible and review what data may already be available through the platform, APIs, or other reporting mechanisms. From there, we can determine the best approach to providing the login frequency and engagement insights you're looking for.

RE: Profile field wins (and failures) share what you know

Sara Collins — Tue, 26 May 2026 19:39:21 GMT

Hi Ragan Rhodes

We’ve worked with a lot of different customers on Verint communities across customer, partner, and employee use cases, and this is a topic that comes up often. Most organizations are trying to solve exactly what you described: less “social profile,” more “help me find the right person.”

A few things we consistently see work well:

1. Profile fields that actually help members connect
The most useful fields tend to be:

Role / department
Product expertise
Industry
Region/time zone
“Topics I can help with”
“Topics I want to learn about”
Certifications or skill level

We also have clients pulling profile data in through SSO/CRM integrations so users don’t have to maintain everything manually. Common examples are:

Role/title
Department
Location
Product ownership
Certification status

And yes — many clients remove or hide older IM-style fields and replace them with things like:

LinkedIn URL
Teams handle
“Ask me about…” fields
Expertise/interests tagging

2. Searchable fields
The searchable fields we most commonly see enabled are:

Product expertise
Role/function
Region
Certifications
“Can help with”
Industry/use case

Members do use profile search, but usually when it supports a clear use case like finding SMEs, peers using the same product, regional contacts, or customer champions.

That said, in many Verint communities, people also discover experts indirectly through:

accepted solutions
badges/ranks
leaderboards
activity widgets
topic participation

3. Driving profile completion
The approaches we’ve seen work best are:

Progressive profiling
Profile completion badges/gamification
- We have had customers utilize either OOTB achievements- or achievements from this product - tied in with a campaign: https://verintconnect.com/marketplace/mp/listings/gamification-automation-bundle
Onboarding prompts
“Complete your profile” progress indicators
- Free OOTB Verint Product: (Could not find the link, maybe Jon Allen can help find this link) - it is called Community Engagement Widget
- Social Edge Product: verintconnect.com/.../social-edge-profile-completeness
Highlighting experts in widgets/member spotlights

What hasn’t worked well:

Long bio-style profiles
Too many required fields
Large open-text sections
Asking users to maintain data already available via SSO

The strongest Verint profile experiences we see are lightweight, searchable, and expertise-focused rather than “social network” focused.

Would also love to see examples others are willing to share — especially around expertise tagging and profile discovery.

Profile field wins (and failures) share what you know

Ragan Rhodes — Tue, 26 May 2026 19:24:01 GMT

We're revisiting member profiles on our Verint community and looking for inspiration from other admins.

Our goal is to help members find and connect with each other more easily — less about a complete bio, more about surfacing who works on similar things and who's worth reaching out to.

A few specific questions:

1. What custom profile fields have you added, and have they actually helped members connect?
2. Which fields have you made searchable — and do members use profile search in practice?
3. Have you found ways to drive profile completion that actually worked?

I'll admit, after reviewing the default profile field documentation, I was a little surprised that there are fields for AOL IM and Yahoo IM but nothing for LinkedIn or other platforms people actually use today. Curious whether others have modernized their field setup and what you've added or removed? For example, I'd love to find a way to let members flag topics they want to learn more about or feel confident answering questions on. Just something that helps the right people find each other.

Bonus points if you have screenshots to share! We'd love to see examples of profiles that are doing something interesting and useful.

Also open to hearing what hasn't worked, so we don't repeat mistakes others have already made.

Thanks!

RE: Is there a way to change or remove the thumbnail image of an external link in a gallery?

Christopher G. Stanton — Thu, 21 May 2026 08:56:15 GMT

I wish.
There is a similar issue when using an external link in calendar events.

RE: Is there a way to have a collection of posts outside the context of a group?

Sara Collins — Tue, 05 May 2026 15:28:01 GMT

Hi Ragan Rhodes

Great question—and the answer is a bit of a “yes and no,” depending on how you think about structure in Verint.

All content in Verint technically lives within a group structure. Even the “site” itself is actually considered the top-level group behind the scenes. So in that sense, there isn’t a way to create content that exists completely outside of groups.

That said, you can absolutely create something that functions like a site-wide, group-independent FAQ or wiki.

Verint allows you to create applications directly at the site level (the top-level group), rather than within a specific sub-group. The process is the same as creating an application in any group:

Go to the pencil icon
Select Manage Site (top-level group)
Navigate to Applications
Click Add Application

When you create a wiki or articles application at this level, it isn’t tied to any specific community group from a user perspective—it behaves like a centralized, global resource. You can also permission it just like any other group-level application, so you still have full control over visibility and access.

So practically speaking:

❌ You can’t create content completely outside the group structure
✅ But you can create a site-level (global) FAQ/wiki that feels independent of any one group

Because of this, you don’t necessarily need to create a separate “Community Support” group unless you want that content to be more segmented, branded, or managed independently.

If your goal is something similar to the Element14 support area—a centralized help hub—the site-level application approach is usually the cleanest way to achieve that in Verint.

Is there a way to have a collection of posts outside the context of a group?

Ragan Rhodes — Tue, 05 May 2026 15:23:01 GMT

Howdy! I'm considering creating an FAQ or wiki to support our members, but I want it to be independent of any particular group. Is it possible to have a wiki or collection of articles that isn't attached to a specific group? Or are all resources within the Verint community organized within groups? Alternatively, would I need to establish a Community Support group beforehand?

I was inspired by the Element 14 community: https://community.element14.com/members-area/support/

But I am still learning about Verint Community management, so I'm not well-versed enough in how these pages are set up and structured to be able to recognize the setup...yet 😄

Thanks for the ideas and knowledge sharing!

Anyone else seen DM/Message replies sometimes display in triplicate?

Matt — Fri, 24 Apr 2026 09:06:41 GMT

Has anyone seen this issue on their site (or Verint's own site) before?

It affects DMs / Messages.. you type in a reply, hit send, then it shows the reply in triplicate (sometimes even more.. we've seen 7 duplicates).

If you reload the page it shows 1 reply was actually sent, so it's purely an intermittent UI bug.

(screenshot of this happening last week on Verint's site running v14)

We raised a support case about this issue, but engineering have been unable to reproduce it, which isn't surprising; we have no idea how it happens either!

If you've seen this please leave a comment, and if you know how to reproduce this that'd be even better! 🙂

RE: Anyone else seen DM/Message replies sometimes display in triplicate?

Matt — Tue, 05 May 2026 08:10:12 GMT

Hey Jon Allen I've just realised that TE-19106 was previously logged back in April 2025 in response to a case I raised about being able to create multiple DMs by spamming the enter/send button. That ends up creating actual duplicate DMs that persist between page refreshes.

The problem we're talking about in this thread is where we hit the send button and see the DM sent in triplicate, but when you refresh the page you can see only one DM actually got sent. I.e. it's a UI bug more than anything.

Can you confirm that TE-19106 covers both these scenarios?

RE: Report of new group members for moderators

Ragan Rhodes — Mon, 04 May 2026 12:39:24 GMT

That's exactly what I am looking for and we have a plan to upgrade this year. thank you!