Ask the Community - Recent Threads

Is there a way to have a collection of posts outside the context of a group?

Ragan Rhodes — Tue, 05 May 2026 15:23:01 GMT

Howdy! I'm considering creating an FAQ or wiki to support our members, but I want it to be independent of any particular group. Is it possible to have a wiki or collection of articles that isn't attached to a specific group? Or are all resources within the Verint community organized within groups? Alternatively, would I need to establish a Community Support group beforehand?

I was inspired by the Element 14 community: https://community.element14.com/members-area/support/

But I am still learning about Verint Community management, so I'm not well-versed enough in how these pages are set up and structured to be able to recognize the setup...yet 😄

Thanks for the ideas and knowledge sharing!

Report of new group members for moderators

Ragan Rhodes — Fri, 01 May 2026 15:23:07 GMT

Hello! We want to simplify the process for our moderators to connect with new group members. To clarify, I'm not inquiring about new accounts in general, but specifically about members who are new to the group. Is there a way to generate a report that includes members based on their group join date?

Ideally, we would like to pull a weekly report that lists members who have joined in the past week for each group. This way, we can share the information with our group moderators, allowing them to reach out individually to the new members.

Any ideas?

Custom IManageableApplicationType - Edit Button Not Showing Fields

Stephen Vicino — Wed, 29 Apr 2026 15:38:52 GMT

I'm developing a custom application type using IManageableApplicationType (Version 2). Create works perfectly, but Edit does not display control panel categories.

Current Behavior

Create (Works):
- URL: #_cptype=panel&_cpcontexttype=Container&_cppanelid=...
- Control panel opens with configuration fields
- Event Log shows: GetCreateConfiguration returned 1 property groups

Edit (Fails):
- Initial URL: #_cptype=category&_cpcontexttype=Application&_cpcontextid={app-type-guid}
- Redirects to: #_cptype=panel&_cpcontexttype=Container&_cppanelid=...
- No control panel categories appear
- Event Logs show CanEdit and Get are called, but ConfigurationOptions and GetEditConfiguration are never accessed

Blog Application Edit (For Comparison):
- URL stays at: #_cptype=category&_cpcontexttype=Application&_cpcontextid={blog-app-type-guid}
- Control panel sidebar shows categories (Blog Options, Post Options, Posts, etc.)
- No redirect occurs

Implementation

public class AnalogDoceboApplicationType : IManageableApplicationType, ITranslatablePlugin
{
public Guid ApplicationTypeId => new Guid("026019E1-1A2E-4716-9429-BB7B308A4E94");

public PropertyGroup[] ConfigurationOptions { get { return GetConfigurationProperties(); } }

public bool CanManage(int userId, Guid applicationId) { return true; }
public bool CanEdit(int userId, Guid applicationId) { return true; }

// Works - called during Create
public PropertyGroup[] GetCreateConfiguration(int userId, Guid containerTypeId, Guid containerId)
{
return GetConfigurationProperties(); // Returns catalog_id, catalog_name, app_name
}

public IApplication Create(int userId, Guid containerTypeId, Guid containerId, IReadOnlyConfigurationData data)
{
// Successfully creates application
}

// Never called
public PropertyGroup[] GetEditConfiguration(int userId, Guid applicationId)
{
// Pre-populates PropertyGroups with current values from database
}

// Never called
public void Update(int userId, Guid applicationId, IReadOnlyConfigurationData data)
{
// Updates database with new values
}
}

The IApplication implementation has a valid Url property and properly set Container.

What I've Verified

- IApplication.Url is not null - returns valid URL
- IApplication.Container is properly set
- CanEdit returns true for administrators
- Tried CanManage returning both true and false - no difference
- Added ConfigurationOptions to both ApplicationType and Application classes - never accessed

Questions

1. How do custom IManageableApplicationType implementations register control panel categories for the Edit button?
2. Is there a separate interface (like IApplicationControlPanelCategories) needed to register control panel categories for the Application context type?
3. Are GetEditConfiguration and Update methods part of the standard IManageableApplicationType interface? The documentation doesn't mention them.
4. Why does Create use a Container-level panel while Edit tries to use an Application-level category? Is this expected behavior?
5. Is Edit functionality for custom IManageableApplicationType applications supported the same way as built-in applications?

Anyone else seen DM/Message replies sometimes display in triplicate?

Matt — Fri, 24 Apr 2026 09:06:41 GMT

Has anyone seen this issue on their site (or Verint's own site) before?

It affects DMs / Messages.. you type in a reply, hit send, then it shows the reply in triplicate (sometimes even more.. we've seen 7 duplicates).

If you reload the page it shows 1 reply was actually sent, so it's purely an intermittent UI bug.

(screenshot of this happening last week on Verint's site running v14)

We raised a support case about this issue, but engineering have been unable to reproduce it, which isn't surprising; we have no idea how it happens either!

If you've seen this please leave a comment, and if you know how to reproduce this that'd be even better! 🙂

Easy way to remove users from a Group/Forum?

emmosophos — Mon, 23 Mar 2026 19:05:40 GMT

Hello,

For some of our forums, we assign the role “Registered Users” so that all users with a community account are automatically added to the group/forum.

However, we have noticed that when this role is removed, the users are not removed, and the Members list remains populated with all community members.

Is there a way to remove all members from a group/forum without having to go through each one individually?

Regards,

How do you prevent a user from up-voting their own comment?

Christopher G. Stanton — Fri, 20 Mar 2026 16:21:31 GMT

It's a forum thread, or maybe it's a blog post, or some other comment.

You have discussions going back and forth, and usually your members are sensible, they upvote what's useful, that gets highlighted at the top of the whole thread. All is well.

Sometimes, though, the conversation doesn't really have anything worth highlighting, and so your members don't upvote anything.

Except that one person, who feels their comment is the most important, and so upvotes their own, so that it's highlighted at the top of the thread, forcing you to monitor and go in and downvote it so that it's demoted.

But that also leaves an audit trail, invites discussion and disgreement, "why did you downvote me?".

I would rather silently remove up or downvotes, but more importantly, prevent someone from upvoting themselves.

How can this be governed?

Is there a way to create Article Categories with REST or Velocity API?

Stephen Vicino — Wed, 11 Mar 2026 13:48:00 GMT

Is there a way to create Article Categories with REST or Velocity API? I see there is a function called Create for Article Categories, but it does not allow you to specify a name or any other attributes. It also requires an Article ID to do this.

Exporting and Importing themes is powerful

Christopher G. Stanton — Fri, 06 Mar 2026 18:04:10 GMT

This isn't a question, more a "This is really nice" comment.

Editing custom pages (and frankly other 'themes' in verint, but in this case I'm editing a custom page) can be a time consuming process. You add widgets, such as the generic content widget, you customise blog lists, and you upload images and embed-able items.

In our case we have different environments, one we use for development, then staging and then production, and while 'out of the box' there's no push-button to migrate content from one environment to another, being able to export a theme makes life easier in this regard.

I was able to setup the custom page to look how I wanted, and then export the theme from our staging environment, load up the production environment, and import the theme.

Immaculate, everything was reproduced, re-uploaded and imported properly from the xml file, every setting, and I could even preview the changes and approve them before moving to publish them.

This functionality, I feel, is somewhat understated, and the ability for say a member in another role, such as a designer, to then stage or upload changes like this for approval by an administrator or another user, would be ideal. Having this functionality at all, is simply a time saver.

Thank you.

Is anyone using Keycloak for external (social) authentication?

Matt — Thu, 26 Feb 2026 17:29:29 GMT

We're looking at potentially using Social Sign On with our community, and are looking at the best way to go about this.

One option is to use Keycloak to manage all the external providers. This gives you a wider variety than are built into Verint, and you configure them all within Keycloak without needing to touch Verint after the initial setup. It also centralises authentication logic, handles account linking, attribute mapping, and token management.

However, the main downside is having to provision & maintain a Keycloak server, as well as having to create a plugin for a custom external provider.

Has anyone else looked at (or is using) Keycloak in this way?

What's the intended behaviour for permissions and changing of group type?

Christopher G. Stanton — Thu, 19 Feb 2026 14:33:53 GMT

Picture this:

You're setting up a new group for your community, you're configuring its widgets, its applications, and you're going to put it "live", and doing so means that you're changing it from:

- Private (Unlisted)

- Public (Open Membership)

If you're particularly 'on the ball' you've already configured the default template permissions here:

Where for Private (unlisted) you do not have "read group" permissions for registered users, or for everyone/anonymous users (aka the public.

Great! You're ready to go live, you have changed your group to "Public (Open Membership)" and you're good to go.

Except, you're not. Someone is unhappy, and you need to change it back.

No worries, right? You can go to "Private (Unlisted)" and it'll reset the permissions, it'll remove those who have "read group" access, and it will be hidden from the public.

Well Then

For some reason they do not, at least not for me.

The 'everyone' and 'registered users' roles still have read access, nothing has been removed or denied. I'd be okay if 'members' still had it, because we haven't said to remove all members, but it appears it's not applying the global permission template to over-ride a 'permitted' to a 'denied'.

Is anyone else experiencing or seeing this, have I discovered a bug? I believe we're on 12.1.9.35025

Is it possible to change what the default dimensions are in the Image/video/file upload dialog box?

Steve_Bentley — Tue, 10 Feb 2026 14:49:09 GMT

Is it possible to change what the default dimensions are in the Image/video/file upload dialog box in the RTE?

The current default of 320 x 240 is too small and people keep forgetting to change it

Thanks

Steve

Is the user's authentication method surfaced to admin users anywhere?

Matt — Tue, 03 Feb 2026 15:52:26 GMT

We're investigating potentially enabling social sign-on via Google and other external authentication providers, and one thing I noticed was how the user gets to see who they signed in with.. in my screenshot you can see I logged in via Google;

However, how can a admin user see this (without impersonating)? It's the type of information that's useful if they're helping the user debug a problem, or looking at spam/bot accounts.

There's nothing in the User object returned by the Script API or In-Process API, but it's definitely in the database table, in the field named LastLoginType, which has a value of 'google' for my test user. Without it being in the core APIs we won't even be able to add it to any custom admin pages to help our team.

2 Blog - Links Subscription Widgets

Annie Terry — Wed, 21 Jan 2026 14:04:34 GMT

I'm looking at options for showing 2 blog feeds on 1 blog application widget. My question is, am I able to configure the Blogs - Links widget to subscribe to a specific blog. Like in the image below, can I configure the Blog - Links widget on the left to subscribe to the left side blog and the Blog - Links widget on the right to subscribe to the right side blog.

*I know Members can select the gear at the top of the blog feed to subscribe to that specific feed, but that's not typically how our Members subscribe through the rest of our Community, so I'm trying to keep it similar.

Images disappearing in forum discussion replies

Steve_Bentley — Tue, 13 Jan 2026 14:56:47 GMT

We've recently started getting a problem when trying to insert images (or other media) into a forum discussion reply.

It works fine for the starting post in a thread, but when any replies are added, any images added using the "insert -> Image/video/file" menu in the RTE disappear when the reply is posted. The image appears in the upload dialog box, and also appears in the reply RTE, but as soon as the reply is posted, the image disappears. Any other content in the reply, such as text, works correctly.

There are no errors reported in the back office, and there are no errors appearing in Dev Tools in the browser.

Has anyone else ever experienced this?

Thanks

Steve

Viewed Content Report - Forum Reply versus Forum Thread

Christopher G. Stanton — Mon, 12 Jan 2026 15:28:50 GMT

In the reporting we have "Forum Reply" and it has its own "Total View Count" and it has a unique URL.

For the forum thread where this reply is, we also have a "Total View Count" for the "Forum Thread".

Does the Forum Thread count have within it, the Forum Reply count? Effectively meaning that the 'view count' is duplicated?

Further to this:

- How is the 'Forum Reply' count determined, and how is this incremented?

- Does it auto increment on a 'Forum Thread' view? Or does it have to be directly viewed, and as such is triggered when it is 'crawled' by a search bot, or from an e-mail notification?

Thanks.

When I edit my biography, and I insert content - where is that stored?

Christopher G. Stanton — Tue, 23 Dec 2025 13:22:37 GMT

Let's say I edit my user profile, and I want to embellish it with images and video:

That image and video is then stored * somewhere *, and if I remove it from my biography, it's presumably still sat in that * somewhere *.

I'm unclear on how central file stores are organised, and it is already difficult to have a piece of inserted media like this and find what content it's embedded in, but also what's typically the opposite and how is this restricted or limited?

If this isn't already documented somewhere, it needs to be.

On our platform, I've decided to restrict this rich text editor for the sake of moderation, at present someone could insert an image, file or video, capture the download link, and remove the reference to it, but then distribute that link. That's just one example. It's a trade-off that members now cannot insert such content and it's now simply plain text, but that also reduces opportunity for abuse.

However, I'd like to be able to do a 'clean up' of anything inserted in this manner, and make sure that user accounts that have uploaded illicit and inappropriate content to their profile is cleaned up. So for that, I need to know where to look if it's different to groups, and to ensure those stores are included in any appropriate scans.

Does this also differ if you're on AWS versus Azure, etc?

How to install automation via plugin

Cody Beckner — Fri, 05 Dec 2025 12:24:13 GMT

I have an automation that I would like to install as part of my plugin (alongside widgets, pages, etc).

I am not finding any documentation that indicates how to do this. Is it possible?

It does not *appear* as though it routes through the PluginManager (widgets) or the UIApi (pages).

How to inactivate inactive users? Automation? Reminder e-mail?

Irene van der Zanden — Fri, 31 Oct 2025 16:03:47 GMT

Hi everyone,

What is your advice and best practice in regard to deactivating 'old' and inactive users? Do you have an automation in place where you automatically deactivate / remove members that have not been logged in for x months or years? Do you send them a reminder email and if yes, what email (and where to configure this)?

Thanks in advance!

IUrlController AddRaw - Wont Grant Points?

Stephen Vicino — Fri, 26 Sep 2025 20:32:03 GMT

I have a custom URL I am defining with IUrlController's AddRaw method. The function its calling awards points to a user; however its having issues. I am getting a 400 error. Is there a way to execute this with the correct permissions?

Moderation Tool

ROHARE — Thu, 25 Sep 2025 07:55:50 GMT

Does anyone have a moderation tool which allows them full visibility of all posts without having to scroll / scan the site?

Allow an "owner" member of a private group to add new members

sarcher — Mon, 22 Sep 2025 08:16:12 GMT

We have a group of "owners" of a private group who need to be able to add new members. I thought by making these select members "owners" that it would enable them to do so, but all this has done is given them access to admin area. It doesn't give them permission to add members to the group. Does anyone have a solution? I've even tried to add them to a "role" that enables them to do this but it hasn't worked either.

Does anyone know how to check when the password reset email times out?

sarcher — Thu, 18 Sep 2025 08:56:39 GMT

We have a couple of complaints that the password reset email link has times out too soon. Is there a way to check/change/remove this time feature?

IUrlController AddPage SampleUrlFunction Example?

Stephen Vicino — Thu, 04 Sep 2025 17:54:24 GMT

Has anyone created a custom page that supports wildcards?

Here is what I am attempting: controller.AddPage("lms", "*/lms/{applicationid*}", null, null, "lms", pageOptions);

However its not working, I was looking at the documetnation and saw theres a SampleUrlFunction, is this what I am missing? How do I use it?

What can "AbuseReasonId" be set to, and why is the documentation unsure that it's an integer?

Christopher G. Stanton — Fri, 15 Aug 2025 09:16:24 GMT

We need to be able to set custom Abuse Reasons via either REST or otherwise API calls.

Looking at the documentation, this functionality out of the box is lacking, and it's not even sure what the type is:

Version 11 documentation here states its an Int32:

AbuseReport.AfterUpdate Automation Event

The discussion here by an ex user also claims it's an integer field, that "any value can be used" - so does this mean it's simply a 'free number field' ? Frankly, a free text field would have been more useful, and does setting this to a number refer to any kind of internal 'reference' or 'lookup' that is presented in the moderation queue?

RE: Error on core_v2_abuseReport.Create

Version 11 documentation is confused as to what Type it is, and in subsequent versions:

AbuseReportCreateOptions In-Process API Supplementary Type

Version 13, and we're still confused what Type it is:

Update Abuse Report REST Endpoint

Before spending my time typing out an idea, what practical options do we have here to make an appropriate message clear in the moderation queue as to why the content was reported as abusive?

Change User Avatar when disabled

Annie Terry — Thu, 14 Aug 2025 19:06:46 GMT

Does anyone have a way to change user avatars to a certain image when their account has been disapproved? For example, when we disapprove accounts, I'd like the avatar to automatically change to a blank avatar png file.