Ask the Community - Recent Threads

Easy way to remove users from a Group/Forum?

emmosophos — Mon, 23 Mar 2026 19:05:40 GMT

Hello,

For some of our forums, we assign the role “Registered Users” so that all users with a community account are automatically added to the group/forum.

However, we have noticed that when this role is removed, the users are not removed, and the Members list remains populated with all community members.

Is there a way to remove all members from a group/forum without having to go through each one individually?

Regards,

How do you prevent a user from up-voting their own comment?

Christopher G. Stanton — Fri, 20 Mar 2026 16:21:31 GMT

It's a forum thread, or maybe it's a blog post, or some other comment.

You have discussions going back and forth, and usually your members are sensible, they upvote what's useful, that gets highlighted at the top of the whole thread. All is well.

Sometimes, though, the conversation doesn't really have anything worth highlighting, and so your members don't upvote anything.

Except that one person, who feels their comment is the most important, and so upvotes their own, so that it's highlighted at the top of the thread, forcing you to monitor and go in and downvote it so that it's demoted.

But that also leaves an audit trail, invites discussion and disgreement, "why did you downvote me?".

I would rather silently remove up or downvotes, but more importantly, prevent someone from upvoting themselves.

How can this be governed?

Is there a way to create Article Categories with REST or Velocity API?

Stephen Vicino — Wed, 11 Mar 2026 13:48:00 GMT

Is there a way to create Article Categories with REST or Velocity API? I see there is a function called Create for Article Categories, but it does not allow you to specify a name or any other attributes. It also requires an Article ID to do this.

Exporting and Importing themes is powerful

Christopher G. Stanton — Fri, 06 Mar 2026 18:04:10 GMT

This isn't a question, more a "This is really nice" comment.

Editing custom pages (and frankly other 'themes' in verint, but in this case I'm editing a custom page) can be a time consuming process. You add widgets, such as the generic content widget, you customise blog lists, and you upload images and embed-able items.

In our case we have different environments, one we use for development, then staging and then production, and while 'out of the box' there's no push-button to migrate content from one environment to another, being able to export a theme makes life easier in this regard.

I was able to setup the custom page to look how I wanted, and then export the theme from our staging environment, load up the production environment, and import the theme.

Immaculate, everything was reproduced, re-uploaded and imported properly from the xml file, every setting, and I could even preview the changes and approve them before moving to publish them.

This functionality, I feel, is somewhat understated, and the ability for say a member in another role, such as a designer, to then stage or upload changes like this for approval by an administrator or another user, would be ideal. Having this functionality at all, is simply a time saver.

Thank you.

Is anyone using Keycloak for external (social) authentication?

Matt — Thu, 26 Feb 2026 17:29:29 GMT

We're looking at potentially using Social Sign On with our community, and are looking at the best way to go about this.

One option is to use Keycloak to manage all the external providers. This gives you a wider variety than are built into Verint, and you configure them all within Keycloak without needing to touch Verint after the initial setup. It also centralises authentication logic, handles account linking, attribute mapping, and token management.

However, the main downside is having to provision & maintain a Keycloak server, as well as having to create a plugin for a custom external provider.

Has anyone else looked at (or is using) Keycloak in this way?

What's the intended behaviour for permissions and changing of group type?

Christopher G. Stanton — Thu, 19 Feb 2026 14:33:53 GMT

Picture this:

You're setting up a new group for your community, you're configuring its widgets, its applications, and you're going to put it "live", and doing so means that you're changing it from:

- Private (Unlisted)

- Public (Open Membership)

If you're particularly 'on the ball' you've already configured the default template permissions here:

Where for Private (unlisted) you do not have "read group" permissions for registered users, or for everyone/anonymous users (aka the public.

Great! You're ready to go live, you have changed your group to "Public (Open Membership)" and you're good to go.

Except, you're not. Someone is unhappy, and you need to change it back.

No worries, right? You can go to "Private (Unlisted)" and it'll reset the permissions, it'll remove those who have "read group" access, and it will be hidden from the public.

Well Then

For some reason they do not, at least not for me.

The 'everyone' and 'registered users' roles still have read access, nothing has been removed or denied. I'd be okay if 'members' still had it, because we haven't said to remove all members, but it appears it's not applying the global permission template to over-ride a 'permitted' to a 'denied'.

Is anyone else experiencing or seeing this, have I discovered a bug? I believe we're on 12.1.9.35025

Is it possible to change what the default dimensions are in the Image/video/file upload dialog box?

Steve_Bentley — Tue, 10 Feb 2026 14:49:09 GMT

Is it possible to change what the default dimensions are in the Image/video/file upload dialog box in the RTE?

The current default of 320 x 240 is too small and people keep forgetting to change it

Thanks

Steve

Is the user's authentication method surfaced to admin users anywhere?

Matt — Tue, 03 Feb 2026 15:52:26 GMT

We're investigating potentially enabling social sign-on via Google and other external authentication providers, and one thing I noticed was how the user gets to see who they signed in with.. in my screenshot you can see I logged in via Google;

However, how can a admin user see this (without impersonating)? It's the type of information that's useful if they're helping the user debug a problem, or looking at spam/bot accounts.

There's nothing in the User object returned by the Script API or In-Process API, but it's definitely in the database table, in the field named LastLoginType, which has a value of 'google' for my test user. Without it being in the core APIs we won't even be able to add it to any custom admin pages to help our team.

2 Blog - Links Subscription Widgets

Annie Terry — Wed, 21 Jan 2026 14:04:34 GMT

I'm looking at options for showing 2 blog feeds on 1 blog application widget. My question is, am I able to configure the Blogs - Links widget to subscribe to a specific blog. Like in the image below, can I configure the Blog - Links widget on the left to subscribe to the left side blog and the Blog - Links widget on the right to subscribe to the right side blog.

*I know Members can select the gear at the top of the blog feed to subscribe to that specific feed, but that's not typically how our Members subscribe through the rest of our Community, so I'm trying to keep it similar.

Images disappearing in forum discussion replies

Steve_Bentley — Tue, 13 Jan 2026 14:56:47 GMT

We've recently started getting a problem when trying to insert images (or other media) into a forum discussion reply.

It works fine for the starting post in a thread, but when any replies are added, any images added using the "insert -> Image/video/file" menu in the RTE disappear when the reply is posted. The image appears in the upload dialog box, and also appears in the reply RTE, but as soon as the reply is posted, the image disappears. Any other content in the reply, such as text, works correctly.

There are no errors reported in the back office, and there are no errors appearing in Dev Tools in the browser.

Has anyone else ever experienced this?

Thanks

Steve

Viewed Content Report - Forum Reply versus Forum Thread

Christopher G. Stanton — Mon, 12 Jan 2026 15:28:50 GMT

In the reporting we have "Forum Reply" and it has its own "Total View Count" and it has a unique URL.

For the forum thread where this reply is, we also have a "Total View Count" for the "Forum Thread".

Does the Forum Thread count have within it, the Forum Reply count? Effectively meaning that the 'view count' is duplicated?

Further to this:

- How is the 'Forum Reply' count determined, and how is this incremented?

- Does it auto increment on a 'Forum Thread' view? Or does it have to be directly viewed, and as such is triggered when it is 'crawled' by a search bot, or from an e-mail notification?

Thanks.

When I edit my biography, and I insert content - where is that stored?

Christopher G. Stanton — Tue, 23 Dec 2025 13:22:37 GMT

Let's say I edit my user profile, and I want to embellish it with images and video:

That image and video is then stored * somewhere *, and if I remove it from my biography, it's presumably still sat in that * somewhere *.

I'm unclear on how central file stores are organised, and it is already difficult to have a piece of inserted media like this and find what content it's embedded in, but also what's typically the opposite and how is this restricted or limited?

If this isn't already documented somewhere, it needs to be.

On our platform, I've decided to restrict this rich text editor for the sake of moderation, at present someone could insert an image, file or video, capture the download link, and remove the reference to it, but then distribute that link. That's just one example. It's a trade-off that members now cannot insert such content and it's now simply plain text, but that also reduces opportunity for abuse.

However, I'd like to be able to do a 'clean up' of anything inserted in this manner, and make sure that user accounts that have uploaded illicit and inappropriate content to their profile is cleaned up. So for that, I need to know where to look if it's different to groups, and to ensure those stores are included in any appropriate scans.

Does this also differ if you're on AWS versus Azure, etc?

How to install automation via plugin

Cody Beckner — Fri, 05 Dec 2025 12:24:13 GMT

I have an automation that I would like to install as part of my plugin (alongside widgets, pages, etc).

I am not finding any documentation that indicates how to do this. Is it possible?

It does not *appear* as though it routes through the PluginManager (widgets) or the UIApi (pages).

How to inactivate inactive users? Automation? Reminder e-mail?

Irene van der Zanden — Fri, 31 Oct 2025 16:03:47 GMT

Hi everyone,

What is your advice and best practice in regard to deactivating 'old' and inactive users? Do you have an automation in place where you automatically deactivate / remove members that have not been logged in for x months or years? Do you send them a reminder email and if yes, what email (and where to configure this)?

Thanks in advance!

IUrlController AddRaw - Wont Grant Points?

Stephen Vicino — Fri, 26 Sep 2025 20:32:03 GMT

I have a custom URL I am defining with IUrlController's AddRaw method. The function its calling awards points to a user; however its having issues. I am getting a 400 error. Is there a way to execute this with the correct permissions?

Moderation Tool

ROHARE — Thu, 25 Sep 2025 07:55:50 GMT

Does anyone have a moderation tool which allows them full visibility of all posts without having to scroll / scan the site?

Allow an "owner" member of a private group to add new members

sarcher — Mon, 22 Sep 2025 08:16:12 GMT

We have a group of "owners" of a private group who need to be able to add new members. I thought by making these select members "owners" that it would enable them to do so, but all this has done is given them access to admin area. It doesn't give them permission to add members to the group. Does anyone have a solution? I've even tried to add them to a "role" that enables them to do this but it hasn't worked either.

Does anyone know how to check when the password reset email times out?

sarcher — Thu, 18 Sep 2025 08:56:39 GMT

We have a couple of complaints that the password reset email link has times out too soon. Is there a way to check/change/remove this time feature?

IUrlController AddPage SampleUrlFunction Example?

Stephen Vicino — Thu, 04 Sep 2025 17:54:24 GMT

Has anyone created a custom page that supports wildcards?

Here is what I am attempting: controller.AddPage("lms", "*/lms/{applicationid*}", null, null, "lms", pageOptions);

However its not working, I was looking at the documetnation and saw theres a SampleUrlFunction, is this what I am missing? How do I use it?

What can "AbuseReasonId" be set to, and why is the documentation unsure that it's an integer?

Christopher G. Stanton — Fri, 15 Aug 2025 09:16:24 GMT

We need to be able to set custom Abuse Reasons via either REST or otherwise API calls.

Looking at the documentation, this functionality out of the box is lacking, and it's not even sure what the type is:

Version 11 documentation here states its an Int32:

AbuseReport.AfterUpdate Automation Event

The discussion here by an ex user also claims it's an integer field, that "any value can be used" - so does this mean it's simply a 'free number field' ? Frankly, a free text field would have been more useful, and does setting this to a number refer to any kind of internal 'reference' or 'lookup' that is presented in the moderation queue?

RE: Error on core_v2_abuseReport.Create

Version 11 documentation is confused as to what Type it is, and in subsequent versions:

AbuseReportCreateOptions In-Process API Supplementary Type

Version 13, and we're still confused what Type it is:

Update Abuse Report REST Endpoint

Before spending my time typing out an idea, what practical options do we have here to make an appropriate message clear in the moderation queue as to why the content was reported as abusive?

Change User Avatar when disabled

Annie Terry — Thu, 14 Aug 2025 19:06:46 GMT

Does anyone have a way to change user avatars to a certain image when their account has been disapproved? For example, when we disapprove accounts, I'd like the avatar to automatically change to a blank avatar png file.

Embedded Google Map shows blank on email notification

Alex Nassi — Thu, 14 Aug 2025 16:28:38 GMT

[This is related to Emails flagged by member's security team, but a different issue]

When an email notification is sent out from a piece of content that contains an embeddable Google Map, the space in the email is just blank, and there is no option to add any kind of alt text. For example, I added the Google Map embeddable to an event, showing the location:

But the email notification comes through with just a blank space:

I noticed in Known Issues - Updated January 17, 2024 that there's an issue, TE-16631 Consider showing image-based previews for embedded files when rendered to non-web targets. Would this situation be covered by this issue? It looks like this was fixed for other embeddables, according to this post: Bug or Expected Behaviour: Tip Embeddable does not Render in Email, but just not all types.

In the future, I will add the address above the map so that it shows instead of a blank space, but I was curious if there are plans to update this or if there are any other alternatives.

Thanks!

Emails flagged by member's security team

Alex Nassi — Thu, 14 Aug 2025 14:35:30 GMT

I'm wondering if anyone has any thoughts/ideas on this. I had a member reach out to me, saying that the email notifications for two recently posted events were flagged by his security team. The event description was mostly the same for the two events (two instances of the same event, hosted in different locations). The event had <h3> headers which also contained emoticons, e.g.:

<h3 id="mcetoc_1j1jmocsa0">[emoticon:3c913c0db7eb4f9face51746da287257] What We Covered</h3>

He said his IT team told him:

"The basis of the detection was the .svg files and our motive was to verify if the files with .svg extension are legitimate or not.
No other details on the email have been flagged as suspicious.
As the .svg files are being shared over emails these days as an attack vector, this instance was highlighted from our side."

I've never had this reported to me before, and I'm not sure if anyone else was impacted by this. The member had his IT team add our emails to their "allow list," but I'm curious if, other than not adding emoticons to posts, anyone else has experienced and addressed this before? Is his security team overly cautious, or is this kind of issue going to happen more and more due to security updates?

I'm currently on 12.1.4.25057 in case that makes a difference. https://sugarclub.sugarcrm.com/engage/c/e/6333 is the event in question, in case anyone wants to see.

Thanks!

Where can I change the message displayed to the user when their content is under review

Steve_Bentley — Tue, 12 Aug 2025 15:38:33 GMT

When a user creates a forum post that the system identifies as requiring moderation, the user gets shown a page containing this:

Does anyone know where this text can be changed?

Thanks

Steve

Is there a way to ensure all members have to re-accept the policy when they next sign in?

sarcher — Tue, 05 Aug 2025 12:02:12 GMT

We are updating our Ts & Cs and Acceptable use policy for our closed, members only community. Is there a way to make all members re-accept these when they sign in once they have been updated?