Community Troubleshooting Guide

Grant Pankonien — Mon, 03 Aug 2020 18:26:10 GMT

Current Revision posted to User Documentation by Grant Pankonien on 08/03/2020 18:26:10

Refer to the following articles if you have questions or receive errors during your Telligent Community installation:

[[Can't insert an image using the enhanced text editor after upgrading|Can't insert an image using the enhanced text editor after upgrading]] - This could be a permissions issue.
[[Common things to check when using Forms Authentication]] - Problem-solving advice for common issues when configuring or using Forms Authentication.
[[Common webfarm configuration questions]] - A FAQ about how/where to store user media; handle authentication; know where to install Solr; perform search indexing tasks.
[[Configuration problems]] - Configuration error(s) shown in the event log.
[[Fix access to uploaded files]] - The troubleshooting procedure to follow when you run into errors while trying to upload or access uploaded avatars, Web-linked files, and development files.
1. [[CFS on the Visual Studio development server]] - Learn why CFS does not work with Telligent Community in Visual Studio, and what to use instead.
2. [[Enable AllowDotInPath in UrlScan]] - Fix access problems in accessing user-uploaded content containing one or more dots in the name/URL.
3. [[Enable Integrated Pipeline on IIS7]] - Fix problems in which IIS is not working because it can't access Telligent Community's CFS.
[[How to load images inline]] - What to do if the image you upload in-line in a blog results in getting a File Download pop-up instead of the image.
[[Search index problems]] - If search results are not the expected results, or if they contain incorrect data, refer to this article.
[[Search stop words]] - What to do if a your search terms include a word that causes search to malfunction.
[[SQL times out when accessing the site]] - What to do when your site runs slowly or SQL access times out.
[[Troubleshoot the Telligent Job Service]] - What to do if Job Service is not completing any jobs.
[[Troubleshoot search errors]] - Refer to this article if Solr is unresponsive; if there are OutOfMemory errors, or you need general information about troubleshooting a Tomcat installation or multiple instances of Solr running on two or more hosts.

Community Troubleshooting Guide

Grant Pankonien — Thu, 18 Jul 2019 17:53:09 GMT

Revision 6 posted to User Documentation by Grant Pankonien on 07/18/2019 17:53:09

Refer to the following articles if you have questions or receive errors during your Telligent Community installation:

[[Can't insert an image using the enhanced text editor after upgrading|Can't insert an image using the enhanced text editor after upgrading]] - This could be a permissions issue.
[[Common things to check when using Forms Authentication]] - Problem-solving advice for common issues when configuring or using Forms Authentication.
[[Common webfarm configuration questions]] - A FAQ about how/where to store user media; handle authentication; know where to install Solr; perform search indexing tasks.
[[Configuration problems]] - Configuration error(s) shown in the event log.
[[Fix access to uploaded files]] - The troubleshooting procedure to follow when you run into errors while trying to upload or access uploaded avatars, Web-linked files, and development files.
1. [[CFS on the Visual Studio development server]] - Learn why CFS does not work with Telligent Community in Visual Studio, and what to use instead.
2. [[Enable AllowDotInPath in UrlScan]] - Fix access problems in accessing user-uploaded content containing one or more dots in the name/URL.
3. [[Enable Integrated Pipeline on IIS7]] - Fix problems in which IIS is not working because it can't access Telligent Community's CFS.
[[How to load images inline]] - What to do if the image you upload in-line in a blog results in getting a File Download pop-up instead of the image.
[[Search index problems]] - If search results are not the expected results, or if they contain incorrect data, refer to this article.
[[Search stop words]] - What to do if a your search terms include a word that causes search to malfunction.
[[SQL times out when accessing the site]] - What to do when your site runs slowly or SQL access times out.
[[Troubleshoot the Telligent Job Service]] - What to do if Job Service is not completing any jobs.
[[Troubleshoot search errors]] - Refer to this article if Solr is unresponsive; if there are OutOfMemory errors, or you need general information about troubleshooting a Tomcat installation or multiple instances of Solr running on two or more hosts.

Community Troubleshooting Guide

Former Member — Mon, 01 Jul 2019 21:04:56 GMT

Revision 5 posted to User Documentation by Former Member on 07/01/2019 21:04:56

Refer to the following articles if you have questions or receive errors during your Telligent Community installation:

[[Can't insert an image using the enhanced text editor after upgrading|Can't insert an image using the enhanced text editor after upgrading]] - This could be a permissions issue.
[[Common things to check when using Forms Authentication]] - Problem-solving advice for common issues when configuring or using Forms Authentication.
[[Common webfarm configuration questions]] - A FAQ about how/where to store user media; handle authentication; know where to install Solr; perform search indexing tasks.
[[Configuration problems]] - Configuration error(s) shown in the event log.
[[Fix access to uploaded files]] - The troubleshooting procedure to follow when you run into errors while trying to upload or access uploaded avatars, Web-linked files, and development files.
1. [[CFS on the Visual Studio development server]] - Learn why CFS does not work with Telligent Community in Visual Studio, and what to use instead.
2. [[Enable AllowDotInPath in UrlScan]] - Fix access problems in accessing user-uploaded content containing one or more dots in the name/URL.
3. [[Enable Integrated Pipeline on IIS7]] - Fix problems in which IIS is not working because it can't access Telligent Community's CFS.
[[How to load images inline]] - What to do if the image you upload in-line in a blog results in getting a File Download pop-up instead of the image.
[[Search index problems]] - If search results are not the expected results, or if they contain incorrect data, refer to this article.
[[Search stop words]] - What to do if a your search terms include a word that causes search to malfunction.
[[SQL times out when accessing the site]] - What to do when your site runs slowly or SQL access times out.
[[Troubleshoot the Telligent Job Service]] - What to do if Job Service is not completing any jobs.
[[Troubleshoot search errors]] - Refer to this article if Solr is unresponsive; if there are OutOfMemory errors, or you need general information about troubleshooting a Tomcat installation or multiple instances of Solr running on two or more hosts.

Community Troubleshooting Guide

Former Member — Mon, 01 Jul 2019 20:44:05 GMT

Revision 4 posted to User Documentation by Former Member on 07/01/2019 20:44:05

Refer to the following articles if you have questions or receive errors during your Telligent Community installation:

[[Can't insert an image using the enhanced text editor after upgrading|Can't insert an image using the enhanced text editor after upgrading]] - This could be a permissions issue.
[[Common things to check when using Forms Authentication]] - Problem-solving advice for common issues when configuring or using Forms Authentication.
[[Common webfarm configuration questions]] - A FAQ about how/where to store user media; handle authentication; know where to install Solr; perform search indexing tasks.
[[Configuration problems]] - Configuration error(s) shown in the event log.
[[Fix access to uploaded files]] - The troubleshooting procedure to follow when you run into errors while trying to upload or access uploaded avatars, Web-linked files, and development files.
1. [[CFS on the Visual Studio development server]] - Learn why CFS does not work with Telligent Community in Visual Studio, and what to use instead.
2. [[Enable AllowDotInPath in UrlScan]] - Fix access problems in accessing user-uploaded content containing one or more dots in the name/URL.
3. [[Enable Integrated Pipeline on IIS7]] - Fix problems in which IIS is not working because it can't access Telligent Community's CFS.
[[How to load images inline]] - What to do if the image you upload in-line in a blog results in getting a File Download pop-up instead of the image.
[[Search index problems]] - If search results are not the expected results, or if they contain incorrect data, refer to this article.
[[Search stop words]] - What to do if a your search terms include a word that causes search to malfunction.
[[Sorry, there was a problem with your last request message]] - A friendly error message. This article tells you how to locate the cause of the access problem, or how to disable this intermediary type of message.
[[SQL times out when accessing the site]] - What to do when your site runs slowly or SQL access times out.
[[Troubleshoot the Telligent Job Service]] - What to do if Job Service is not completing any jobs.
[[Troubleshoot search errors]] - Refer to this article if Solr is unresponsive; if there are OutOfMemory errors, or you need general information about troubleshooting a Tomcat installation or multiple instances of Solr running on two or more hosts.

Community Troubleshooting Guide

Former Member — Mon, 01 Jul 2019 20:15:50 GMT

Revision 3 posted to User Documentation by Former Member on 07/01/2019 20:15:50

Refer to the following articles if you have questions or receive errors during your Telligent Community installation:

[[Can't insert an image using the enhanced text editor after upgrading|Can't insert an image using the enhanced text editor after upgrading]] - This could be a permissions issue.
[[Common things to check when using Forms Authentication]] - Problem-solving advice for common issues when configuring or using Forms Authentication.
[[Common webfarm configuration questions]] - A FAQ about how/where to store user media; handle authentication; know where to install Solr; perform search indexing tasks.
[[Configuration problems]] - Configuration error(s) shown in the event log.
[[Fix access to uploaded files]] - The troubleshooting procedure to follow when you run into errors while trying to upload or access uploaded avatars, Web-linked files, and development files.
1. [[CFS on the Visual Studio development server]] - Learn why CFS does not work with Telligent Community in Visual Studio, and what to use instead.
2. [[Enable AllowDotInPath in UrlScan]] - Fix access problems in accessing user-uploaded content containing one or more dots in the name/URL.
3. [[Enable Integrated Pipeline on IIS7]] - Fix problems in which IIS is not working because it can't access Telligent Community's CFS.
[[Friendly error message]] - These can be enabled to avoid intimidating a user with complex error messages; however, they do require a little more effort for troubleshooting. This article tells you how to locate the problems they indicate and to disable the option if desired.
[[How to load images inline]] - What to do if the image you upload in-line in a blog results in getting a File Download pop-up instead of the image.
[[Search index problems]] - If search results are not the expected results, or if they contain incorrect data, refer to this article.
[[Search stop words]] - What to do if a your search terms include a word that causes search to malfunction.
[[Sorry, there was a problem with your last request message]] - A friendly error message. This article tells you how to locate the cause of the access problem, or how to disable this intermediary type of message.
[[SQL times out when accessing the site]] - What to do when your site runs slowly or SQL access times out.
[[Troubleshoot the Telligent Job Service]] - What to do if Job Service is not completing any jobs.
[[Troubleshoot search errors]] - Refer to this article if Solr is unresponsive; if there are OutOfMemory errors, or you need general information about troubleshooting a Tomcat installation or multiple instances of Solr running on two or more hosts.

Community Troubleshooting Guide

Former Member — Mon, 01 Jul 2019 15:27:16 GMT

Revision 2 posted to User Documentation by Former Member on 07/01/2019 15:27:16

Refer to the following articles if you have questions or receive errors during your Telligent Community installation:

[[Can't insert an image using the enhanced text editor after upgrading|Can't insert an image using the enhanced text editor after upgrading]] - This could be a permissions issue.
[[Common things to check when using Forms Authentication]] - Problem-solving advice for common issues when configuring or using Forms Authentication.
[[Common webfarm configuration questions]] - A FAQ about how/where to store user media; handle authentication; know where to install Solr; perform search indexing tasks.
[[Configuration problems]] - Configuration error(s) shown in the event log.
[[Fix access to uploaded files]] - The troubleshooting procedure to follow when you run into errors while trying to upload or access uploaded avatars, Web-linked files, and development files.
1. [[CFS on the Visual Studio development server]] - Learn why CFS does not work with Telligent Community in Visual Studio, and what to use instead.
2. [[Enable AllowDotInPath in UrlScan]] - Fix access problems in accessing user-uploaded content containing one or more dots in the name/URL.
3. [[Enable Integrated Pipeline on IIS7]] - Fix problems in which IIS is not working because it can't access Telligent Community's CFS.
[[Friendly error message]] - These can be enabled to avoid intimidating a user with complex error messages; however, they do require a little more effort for troubleshooting. This article tells you how to locate the problems they indicate and to disable the option if desired.
[[How to load images inline]] - What to do if the image you upload in-line in a blog results in getting a File Download pop-up instead of the image.
[[Search index problems]] - If search results are not the expected results, or if they contain incorrect data, refer to this article.
[[Search stop words]] - What to do if a your search terms include a word that causes search to malfunction.
[[Sorry, there was a problem with your last request message]] - A friendly error message. This article tells you how to locate the cause of the access problem, or how to disable this intermediary type of message.
[[SQL times out when accessing the site]] - What to do when your site runs slowly or SQL access times out.
[[Telligent Community will not open]] - If an access problem occurs after installing, upgrading, or moving Telligent Community to another server, this article helps you troubleshoot the cause.
[[Troubleshoot the Telligent Job Service]] - What to do if Job Service is not completing any jobs.
[[Troubleshoot search errors]] - Refer to this article if Solr is unresponsive; if there are OutOfMemory errors, or you need general information about troubleshooting a Tomcat installation or multiple instances of Solr running on two or more hosts.

Community Troubleshooting Guide

Former Member — Mon, 01 Jul 2019 15:11:07 GMT

Revision 1 posted to User Documentation by Former Member on 07/01/2019 15:11:07

Refer to the following articles if you have questions or receive errors during your Telligent Community installation:

[[Can't insert an image using the enhanced text editor after upgrading|Can't insert an image using the enhanced text editor after upgrading]] - This could be a permissions issue.
[[Common things to check when using Forms Authentication]] - Problem-solving advice for common issues when configuring or using Forms Authentication.
[[Common webfarm configuration questions]] - A FAQ about how/where to store user media; handle authentication; know where to install Solr; perform search indexing tasks.
[[Configuration problems]] - Configuration error(s) shown in the event log.
[[Exceptions]] - How to obtain support for interpreting exceptions.
[[Fix access to uploaded files]] - The troubleshooting procedure to follow when you run into errors while trying to upload or access uploaded avatars, Web-linked files, and development files.
1. [[CFS on the Visual Studio development server]] - Learn why CFS does not work with Telligent Community in Visual Studio, and what to use instead.
2. [[Enable AllowDotInPath in UrlScan]] - Fix access problems in accessing user-uploaded content containing one or more dots in the name/URL.
3. [[Enable Integrated Pipeline on IIS7]] - Fix problems in which IIS is not working because it can't access Telligent Community's CFS.
[[Friendly error message]] - These can be enabled to avoid intimidating a user with complex error messages; however, they do require a little more effort for troubleshooting. This article tells you how to locate the problems they indicate and to disable the option if desired.
[[How to load images inline]] - What to do if the image you upload in-line in a blog results in getting a File Download pop-up instead of the image.
[[Search index problems]] - If search results are not the expected results, or if they contain incorrect data, refer to this article.
[[Search stop words]] - What to do if a your search terms include a word that causes search to malfunction.
[[Sorry, there was a problem with your last request message]] - A friendly error message. This article tells you how to locate the cause of the access problem, or how to disable this intermediary type of message.
[[SQL times out when accessing the site]] - What to do when your site runs slowly or SQL access times out.
[[Telligent Community will not open]] - If an access problem occurs after installing, upgrading, or moving Telligent Community to another server, this article helps you troubleshoot the cause.
[[Troubleshoot the Telligent Job Service]] - What to do if Job Service is not completing any jobs.
[[Troubleshoot search errors]] - Refer to this article if Solr is unresponsive; if there are OutOfMemory errors, or you need general information about troubleshooting a Tomcat installation or multiple instances of Solr running on two or more hosts.