https://community.telligent.com/community/11/w/user-documentation/63101/what-is-a-knowledge-collectionen-US14.0.0.586 14https://community.telligent.com/community/11/w/user-documentation/63101/what-is-a-knowledge-collectionMon, 03 Aug 2020 18:26:08 GMTc542635a-a871-4dea-b1d0-a328af6431f5Grant Pankonienhttps://community.telligent.com/community/11/w/user-documentation/63101/what-is-a-knowledge-collection#commentsCurrent Revision posted to User Documentation by Grant Pankonien on 08/03/2020 18:26:08<br /> <p>A knowledge collection is a collection of knowledge documents, or articles, that are authored in Verint Knowledge Management and pulled into Telligent Community for public consumption.&nbsp; &nbsp;A knowledge collection allows you to create filtered views of Knowledge Management articles, referred to going forward as knowledge documents, so that you can target specific knowledge topics to specific areas of your community based on your&nbsp;community&#39;s topology. Knowledge collections are applications similar to [[what is a blog?|blogs]] and [[what is a wiki?|wikis]] and as such are tied to a [[what is a group?|group]].</p> <h2><a id="How_is_a_knowledge_collection_different_than_a_wiki" name="How_is_a_knowledge_collection_different_than_a_wiki"></a>How is a knowledge collection different than a wiki?</h2> <p>The biggest difference is that [[what is a knowledge document?|knowledge documents]], the content of a knowledge&nbsp;collection are not authored inside Telligent Community.&nbsp; &nbsp;They instead are created in Verint Knowledge Management and synchronized to Telligent Community at regular intervals.&nbsp; &nbsp;The management of, creation and editing of knowledge documents is all done in the parent Knowledge Management system.</p> <h2><a id="How_do_I_create_a_knowledge_collection" name="How_do_I_create_a_knowledge_collection"></a>How do I create a knowledge collection?</h2> <p>Before you can create knowledge collections, first you must [[how do I connect my community to my verint knowledge management site?|configure your community to connect to Verint Knowledge Management]] and synchronize your content.&nbsp; &nbsp;If you have already done this, then you can [[how do i create a knowledge collection?|create a knowledge collection]].</p> <p></p> <h3><a id="Compatibility" name="Compatibility"></a>Compatibility</h3> <p>The feature discussed in this article is only available in Telligent Community 10.2 and higher.&nbsp; It also requires that you are running a licensed version of <a href="https://www.verint.com/engagement/our-offerings/solutions/employee-engagement/knowledge-management/index.html">Verint Knowledge Management</a>&nbsp;Pro or Enterprise v15.3 or higher and OpenAM as the Knowledge Management API authentication provider.&nbsp;</p><div style="clear:both;"></div> https://community.telligent.com/community/11/w/user-documentation/63101/what-is-a-knowledge-collection/revision/1Tue, 04 Jun 2019 20:25:34 GMTc542635a-a871-4dea-b1d0-a328af6431f5Ben Tiedthttps://community.telligent.com/community/11/w/user-documentation/63101/what-is-a-knowledge-collection#commentsRevision 1 posted to User Documentation by Ben Tiedt on 06/04/2019 20:25:34<br /> <p>A knowledge collection is a collection of knowledge documents, or articles, that are authored in Verint Knowledge Management and pulled into Telligent Community for public consumption.&nbsp; &nbsp;A knowledge collection allows you to create filtered views of Knowledge Management articles, referred to going forward as knowledge documents, so that you can target specific knowledge topics to specific areas of your community based on your&nbsp;community&#39;s topology. Knowledge collections are applications similar to [[what is a blog?|blogs]] and [[what is a wiki?|wikis]] and as such are tied to a [[what is a group?|group]].</p> <h2><a id="How_is_a_knowledge_collection_different_than_a_wiki" name="How_is_a_knowledge_collection_different_than_a_wiki"></a>How is a knowledge collection different than a wiki?</h2> <p>The biggest difference is that [[what is a knowledge document?|knowledge documents]], the content of a knowledge&nbsp;collection are not authored inside Telligent Community.&nbsp; &nbsp;They instead are created in Verint Knowledge Management and synchronized to Telligent Community at regular intervals.&nbsp; &nbsp;The management of, creation and editing of knowledge documents is all done in the parent Knowledge Management system.</p> <h2><a id="How_do_I_create_a_knowledge_collection" name="How_do_I_create_a_knowledge_collection"></a>How do I create a knowledge collection?</h2> <p>Before you can create knowledge collections, first you must [[how do I connect my community to my verint knowledge management site?|configure your community to connect to Verint Knowledge Management]] and synchronize your content.&nbsp; &nbsp;If you have already done this, then you can [[how do i create a knowledge collection?|create a knowledge collection]].</p> <p></p> <h3><a id="Compatibility" name="Compatibility"></a>Compatibility</h3> <p>The feature discussed in this article is only available in Telligent Community 10.2 and higher.&nbsp; It also requires that you are running a licensed version of <a href="https://www.verint.com/engagement/our-offerings/solutions/employee-engagement/knowledge-management/index.html">Verint Knowledge Management</a>&nbsp;Pro or Enterprise v15.3 or higher and OpenAM as the Knowledge Management API authentication provider.&nbsp;</p><div style="clear:both;"></div>