End-User Roles

Jon Allen — Mon, 31 Aug 2020 20:15:31 GMT

Current Revision posted to Manager Training by Jon Allen on 08/31/2020 20:15:31

Community Manager (CM)

A Community Manager is an essential role and manages the heart beat, the pulse, the energy of your community.

Users with this role generally have full access to the entire community (so they can see all content on the site) as well as the ability to:

Administer all site functions
Moderate site content
Contribute as member of the community

This role can mean different things to different organizations, but there are some general aspects of the role that will most likely be true in every situation.

As part of administering all site functions, a Community Manager:
Creates groups and applications.
Creates, deletes, and/or edits users and user roles.
They makes changes in how the community is organized.
And they make changes in how the content within the Verint Community social applications is captured or managed. We will refer to the term applications quite a bit throughout this course. By applications we are referring to the areas within the community where content resides: The social applications within Verint Community include: Blogs, Forums, Galleries, Wikis, Calendars, and Ideas.
Community Managers also moderate site content. That is, they are reviewing the site to ensure the content is appropriate and is contained in the correct location within the Community.
Community Managers also contribute as members of the community. They are engaging in conversation and help set the overall tone of the site.

Next up is the Group Owner role.

Group Owners

Group owners are responsible for managing a smaller section (we call these sections groups within Verint Community) of the broader community, likely an area in which they have expertise and influence.

Customize the look and feel of a group
Manage group applications and permissions
Manage group memberships
Manage group properties

The group owner role differs from the community manager role because:

The group owner controls membership and the content within applications for a single group.
Where as, a community manager controls content, members, and roles for an entire community.

The next role we will cover is the Moderator role.

Moderator

A community moderator is responsible for ensuring that the content within the community is appropriate for all community members. This may include moderating content that is reported by members of the community or approving content before it is posted. Many times a Community Manager serves as the Moderator as well. For larger communities, this may be a separate role for someone. As a moderator, you can:

Moderate comments to blogs, wikis, and galleries.
Moderate forum posts.
Moderate content that is reported by members of the community.
Approve content before it is posted.

Next is the Blog Author role.

Blog Author

Blog authors share expertise and publish valuable content to the community via blogs.

These content owners or authors can:

Create blog posts within the blog that they are an author of.
Determine how their blog looks and functions.
Manage viewer comments.
Customize a particular blog.

Lastly, we will review the Administrator role.

Administrator

An administrator in Verint Community has a unique role. The administrator does not typically work with site content. Instead, the administrator is generally a more technical role that handles the information technology-related tasks required to maintain a Verint Community site.

An administrator can:

Manage the look and feel of site content pages
Enable or disable applications site wide
Control general site settings
Manage extensions/plugins
Manage site and user files
Manage site membership
Manage role permissions

And this just scratches the surface. There are many capabilities and modifications an admin can perform. Most of these tasks are taught in the Administrator or Developer Training courses delivered by the Verint Professional Services team.

Tags: End-User Roles, training

End-User Roles

Jon Allen — Fri, 28 Aug 2020 23:28:21 GMT

Revision 3 posted to Manager Training by Jon Allen on 08/28/2020 23:28:21

Community Manager (CM)

A Community Manager is an essential role and manages the heart beat, the pulse, the energy of your community.

Users with this role generally have full access to the entire community (so they can see all content on the site) as well as the ability to:

Administer all site functions
Moderate site content
Contribute as member of the community

This role can mean different things to different organizations, but there are some general aspects of the role that will most likely be true in every situation.

As part of administering all site functions, a Community Manager:
Creates groups and applications.
Creates, deletes, and/or edits users and user roles.
They makes changes in how the community is organized.
And they make changes in how the content within the Verint Community social applications is captured or managed. We will refer to the term applications quite a bit throughout this course. By applications we are referring to the areas within the community where content resides: The social applications within Verint Community include: Blogs, Forums, Galleries, Wikis, Calendars, and Ideas.
Community Managers also moderate site content. That is, they are reviewing the site to ensure the content is appropriate and is contained in the correct location within the Community.
Community Managers also contribute as members of the community. They are engaging in conversation and help set the overall tone of the site.

Next up is the Group Owner role.

Group Owners

Customize the look and feel of a group
Manage group applications and permissions
Manage group memberships
Manage group properties

The group owner role differs from the community manager role because:

The group owner controls membership and the content within applications for a single group.
Where as, a community manager controls content, members, and roles for an entire community.

The next role we will cover is the Moderator role.

Moderator

Moderate comments to blogs, wikis, and galleries.
Moderate forum posts.
Moderate content that is reported by members of the community.
Approve content before it is posted.

Next is the Blog Author role.

Blog Author

Blog authors share expertise and publish valuable content to the community via blogs.

These content owners or authors can:

Create blog posts within the blog that they are an author of.
Determine how their blog looks and functions.
Manage viewer comments.
Customize a particular blog.

Lastly, we will review the Administrator role.

Administrator

An administrator can:

Manage the look and feel of site content pages
Enable or disable applications site wide
Control general site settings
Manage extensions/plugins
Manage site and user files
Manage site membership
Manage role permissions

Tags: End-User Roles

End-User Roles

Jon Allen — Fri, 28 Aug 2020 23:08:52 GMT

Revision 2 posted to Manager Training by Jon Allen on 08/28/2020 23:08:52

Community Manager (CM)

A Community Manager is an essential role and manages the heart beat, the pulse, the energy of your community.

Users with this role generally have full access to the entire community (so they can see all content on the site) as well as the ability to:

Administer all site functions
Moderate site content
Contribute as member of the community

This role can mean different things to different organizations, but there are some general aspects of the role that will most likely be true in every situation.

As part of administering all site functions, a Community Manager:
Creates groups and applications.
Creates, deletes, and/or edits users and user roles.
They makes changes in how the community is organized.
And they make changes in how the content within the Verint Community social applications is captured or managed. We will refer to the term applications quite a bit throughout this course. By applications we are referring to the areas within the community where content resides: The social applications within Verint Community include: Blogs, Forums, Galleries, Wikis, Calendars, and Ideas.
Community Managers also moderate site content. That is, they are reviewing the site to ensure the content is appropriate and is contained in the correct location within the Community.
Community Managers also contribute as members of the community. They are engaging in conversation and help set the overall tone of the site.

Next up is the Group Owner role.

Group Owners

Customize the look and feel of a group
Manage group applications and permissions
Manage group memberships
Manage group properties

The group owner role differs from the community manager role because:

The group owner controls membership and the content within applications for a single group.
Where as, a community manager controls content, members, and roles for an entire community.

The next role we will cover is the Moderator role.

Moderator

Moderate comments to blogs, wikis, and galleries.
Moderate forum posts.
Moderate content that is reported by members of the community.
Approve content before it is posted.

Next is the Blog Author role.

Blog Author

Blog authors share expertise and publish valuable content to the community via blogs.

These content owners or authors can:

Create blog posts within the blog that they are an author of.
Determine how their blog looks and functions.
Manage viewer comments.
Customize a particular blog.

Lastly, we will review the Administrator role.

Administrator

An administrator can:

Manage the look and feel of site content pages
Enable or disable applications site wide
Control general site settings
Manage extensions/plugins
Manage site and user files
Manage site membership
Manage role permissions

Tags: End-User Roles

End-User Roles

Jon Allen — Fri, 28 Aug 2020 22:56:13 GMT

Revision 1 posted to Manager Training by Jon Allen on 08/28/2020 22:56:13

A Community Manager is an essential role and manages the heart beat, the pulse, of your community. Users with this role generally have full access to the entire community (so they can see all content on the site) as well as the ability to:

Administer all site functions
Moderate site content
And they also contribute fully as a member of the community. In other words, they can add content and contribute to ongoing discussions.

This role can mean different things to different organizations, but there are some general aspects of the role that will most likely be true in every situation.

As part of administering all site functions, a Community Manager:
Creates groups and applications.
Creates, deletes, and/or edits users and user roles.
They makes changes in how the community is organized.
And they make changes in how the content within the Verint Community social applications is captured or managed. We will refer to the term applications quite a bit throughout this course. By applications we are referring to the areas within the community where content resides: The social applications within Verint Community include: Blogs, Forums, Galleries, Wikis, Calendars, and Ideas.
Community Managers also moderate site content. That is, they are reviewing the site to ensure the content is appropriate and is contained in the correct location within the Community.
Community Managers also contribute as members of the community. They are engaging in conversation and help set the overall tone of the site.

Next up is the Group Owner role.

Group owners can:

Customize the look and feel of a group
Manage group applications and permissions
Manage group memberships
Manage group properties

The group owner role differs from the community manager role because:

The group owner controls membership and the content within applications for a single group.
Where as, a community manager controls content, members, and roles for an entire community.