Ask the Community - Recent Threads

Report on events by create date

Ragan Rhodes — Wed, 28 Jan 2026 16:13:10 GMT

We have to log all community events into a separate system, right now it is done manually. Is there a way that I can have a report of events that are being added with an export that includes an event create date so that I know when new events are added? I think I'd like to do and import once a week so if I could grab all of the events that were created within the last week that would help me keep track of things rather than going one by one

Is there a way to add the email address of the solver and/or the suggested answerer in the Interactions Report?

rfritz — Thu, 18 Dec 2025 16:03:11 GMT

Hello analytics experts!

Does anyone know if there is a way to add an email address column to the Interactions Report?

I am specifically looking for the "solver" of questions -- "Verified Answer" and the responder to -- "Suggested Answer" questions in the Activity Type column.

(I.E. the member PROVIDING the answer or suggested answer)

I would like to filter on employees and non-employees and segment them.

Otherwise, I would need to manually look at each question in the URL column. Look at the verified or suggested reply and the member to see if they are an employee or not.

Thanks!

Bob.

Is there a report on content that is "shared"?

rfritz — Fri, 12 Dec 2025 18:53:38 GMT

If I am on a thread, I can share it.

However, I cannot find a way to view the number of content that is shared in a given date range.

I have looked at content interactions, but there is no metric on it.

Any ideas if this is available in any report?

Hmmm, would that metric be: "Sent Private Message" in the Interactions report? Because when I select more > share, it brings me to the PM page to select member(s) to send it to.

Thanks!

Canonical tag on Telligent Blog

nclwe — Fri, 01 Aug 2025 03:02:25 GMT

How can I set up Canonical Tags on the Telligent platform pages of my blog?

Need to add:

<head>

Thanks for any guidance and advice

Disabling new questions/discussions

kpflor — Fri, 16 May 2025 16:26:34 GMT

We have a product that has inherited several modules that all have their own forum in our community. We want to pause the ability to create new questions or discussion in those modules' forums so we can redirect users to the new product's forum. We don't want to disable the modules' forums outright, because there are still questions/discussions that need to be answered/responded to PLUS we need time to educate the users of this change. This will also help us with a stopping point in new content so we can run a report and determine what all is going to be "moved" to the new forum vs. what all is going to just be archived. If we don't stop new content from coming in, we'll have to keep pulling reports to include new posts coming in.

Does anyone know how to turn off the ability to start a new question or discussion?

add RunAsUserName: 'admin'

ujjwal — Thu, 28 Nov 2024 11:22:45 GMT

I am trying to execute file using jQuery but I need to run that file as admin.

Can anyone provide any code change in this syntax below

jQuery.telligent.evolution.get({
url: '$core_v2_widget.GetExecutedFileUrl('approve_page_Not_Found.jsm')',
data: {
firstname: firstname,
email_id: email_value,
lastname: lastname
}

})

Get audio file of recorded call

Anton Z — Fri, 06 Sep 2024 14:14:56 GMT

Hi everyone!

Can you guide me where in documentation of api information about how to seach call and get filestream or file?

Verint content Read-only

vasu@ti.com — Tue, 03 Sep 2024 20:42:05 GMT

We have a need to set certain sites, blogs, and forums to be read-only, so that users can refer back to the archived content, but not add new content/comments or make edits to existing content.

What is the best way to approach this, perhaps through administration permissions or changes to Roles? Ideally, we'd like to use the hierarchy and inheritance to make the read-only changes effective at a top-level directory for content that exists underneath.

Thanks in advance

Vasu

Moderated Accounts With 0 Posts

abarb — Thu, 13 Jun 2024 19:08:14 GMT

We would like to disable the ability for users to automatically be put into a Moderated state. We have numerous users who are being put into Moderated automatically with no intervention by a Moderator or Admin. Many of these accounts have 0 posts so this make me believe this is part of the Moderation Automation, but none of the settings I have been able to find appear to address this.

Would anyone have any guidance on how we can prevent accounts from going into a Moderated state automatically? We are looking to have an all-or-nothing policy in terms of being allowed to post in our community.

Disable - Accounts going into Moderated state

abarb — Mon, 13 May 2024 19:02:23 GMT

We are revamping how we handle and report moderated items in our community. During this audit, we have noticed that there are a not insignificant number of users who are getting into a moderated state as we have items in the queue that are "Moderate Content by Moderated Users". However, when I Administer these users, I am seeing they are set to Not Moderated.

I have two questions as a result of this.

Which one of these messages is displaying in error?
- To me, either they should show as Moderated in their account, or their posts should not end up in the Awaiting Review section of the moderation queue.
Is it possible to disable all automations that would put a user into a Moderated state?
- For our community, we would like to not use the Moderated state as we are going to treat posting permissions as binary. You have them or you do not. Our volume is too high to have a subset of users who need each post approved.

How to download Verint Audios using API?

Daniel99 — Thu, 21 Mar 2024 16:05:43 GMT

Hi everyone!

In my company, we have contracted Verint to collect audio from calls, and I would be interested in using the API to download those audios onto a platform like Databricks for analysis. Would that be possible?

'I reply to forum threads' subscription setting

AnnieC — Thu, 07 Mar 2024 12:45:30 GMT

The 'I reply to forum threads' is an available notification setting under subscription preferences in the Verint Community. However, I cannot seem to find it in my own Community (V11.3).

Does anyone know any more information about this setting and why it may not be present?

Tracking Options - Widget Linking to External Site

abarb — Tue, 27 Feb 2024 17:25:29 GMT

We are planning to add a widget to our community that would link to an external page with a survey. This widget will be used in multiple forums that are within the same sub-group ideally, rather than creating multiple widgets and hiding them from the other forums.

I was curious if there is a way to add a line in the widget to track either which forum the user was in when they clicked this link, or even better, which user clicked this link. Basic identification would suffice.

TLDR: Is there a dynamic field I can put into a widget to pass on to a survey outside of the forums?

Issues with community Tag Cloud widget URLs blocked

AnnieC — Wed, 21 Feb 2024 14:58:35 GMT

Hi there, we have had an issue with URLs not working in the Tag Cloud widget that we surface on certain pages.

I wanted to ask if anyone has run into issues with 503 errors when trying to click on Tag Cloud URLs?

We have been told that Verint have blocked URLs due to a DDOS attack.

Disable notifications during DB copy down

Jenni Golden — Wed, 14 Feb 2024 14:44:16 GMT

We are planning to upgrade to v 12 here soon. Part of our process is to copy content from prod db to test db to get the prod configuration into test in order to accurately and fully test the new version in the test environment before upgrading the production environment. We will be running a PII scrubbing script on the db to remove email addresses, usernames, profile photos, etc. so that PII from prod is not stored in test.

What I'm curious about is with the notifications settings, are those stored in the db and can we update them to keep notifications off when we bring the test environment back up after copy down? The root of the problem is that we want to ensure that no emails are sent from the test environment to any prod email, but when we bring the test environment down we won't have access to the admin panel.

How to Make Blogs,Posts Read only ?

vasu@ti.com — Tue, 06 Feb 2024 17:16:19 GMT

Is there an easy way to make certain (selected) Blogs, Posts Read only ? - Vasu

Cutom Bot/Task using Large Langauge Model to do a task

johnc — Fri, 02 Feb 2024 19:38:56 GMT

Thanks for the message. I have a Verint project that I am working on a customer BOT Verint BOT task the using the Large Lang Model to do a task. I understand that the LLM has been trained for call agent converstations. I have gpt-3.5 expereince, but would like to know if there is a verient guideline for Verient. I am looking to do call center agent summaryof calls and how the agent preformed.

Achievement image default dimensions

Oliver Beirne — Fri, 26 Jan 2024 15:12:49 GMT

Please could someone tell me the default (or recommended) image dimensions for achievement images?

Thanks

Oli

Sending email through 3rd party

robyn.tippins — Mon, 22 Jan 2024 20:31:06 GMT

Hi All,

We want to explore using a dedicated email marketing tool to send out our community emails like the daily digest, post notifications etc. The reason is better tracking and stats. A dedicated email tool can help us understand bounce rates, open rates, click through rates. Has anyone explored this?

Thanks,

Mihir

Hide More button when there is only one option to show

robyn.tippins — Mon, 22 Jan 2024 18:59:57 GMT

Hi All,

There are many cases where there is a More button with a single option inside. For example:

1. There is a single "Report as abusive" inside more:

2. single "Share" option within more

I am wondering if there is a way to hide the More button and directly show the button inside if there is only a single option. This will also prevent those accidentally "report as abusive" clicks which is a known issue reported in at least two threads I have read so far. Furthermore, this is also a better UX as it reduces clicks for the user.

Group Permissions - Nested Group Structure

abarb — Wed, 20 Dec 2023 22:47:24 GMT

In our community we have many Groups > Sub-Group > Sub-Sub-Group etc.

I realize this is a complicated structure in some ways, but mostly works well for our community. We are now looking to audit our roles and permissions but this structure is causing some difficulty.

We will be creating custom roles that will functionally be admins, but only within certain groups and not site-wide. In other words, moderators with extra privileges in some areas of our site, but they will be regular Registered Users when they leave their respective groups.

Is it possible to add higher level permissions to a certain role within one group and then have those changes honored in al sub-groups or sub-sub-groups? From what I have tested it looks like I have to manually dig down each level and make those changes again.

Really I am just asking for some help to see if there is an easier less time intensive way to do this, or if I am just missed some setting somewhere within the Membership section of the Admin Panel. Any guidance is appreciated!

URLs added to a post are linking the whole of the comment

AnnieC — Mon, 04 Dec 2023 16:21:00 GMT

Hi there, as Subject states.
We seem to have had a couple of instances recently on our community website when;
URLs are present in a comment or added in a post after drafting text in the editor and then the whole comment becomes linked text - blue & underlined.

See screenshot:

Can you disable dislike a forum post?

abarb — Tue, 07 Nov 2023 16:46:14 GMT

We are wanting to disable the dislike function when reacting to a forum post which would leave only positive feedback in the form of liking or voting up. Is this possible, and if so, would it need to be custom work on the existing widgets?

Is there a limit on published authors we can add to a Blog?

cdns123 — Thu, 12 Oct 2023 23:41:06 GMT

HI, We have "Corporate" blog under which we need to add multiple authors to the Blog Options --> Authors list so that they can be published authors for some of the posts.

I am unable to add beyond 20. Can I increase the limit, or is there any option to change the author for a post if I can't add to the above list?

Please help.

Setting a profile field default value

Chris Auer — Mon, 02 Oct 2023 16:06:46 GMT

Is there any way to set a default profile field value? I am thinking I may have to do it in a BeforeCreate event

usersApi.Events.BeforeCreate += userArgs =>
{
userArgs.ProfileFields["Contact_Via_Text "].Value = "true";
};