Missing Ask a Question element

I have one user that is reporting that they do not have the ability to create a post in any of the forums. So I was able to do a quick Screen share session with them and saw that for the widget Forums - Ask a Question, it is showing an empty div element with an id of fragment-4035. They have the same roles as one of their co-workers who can see the widget and can see all the other widgets on the page, including the Forum-Thread List, etc. So it is strange that only one widget is empty. Anything that we may be overlooking? 

Thank you for any ideas.