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It may have been flagged as abusive and is in the abuse workflow process.

Brian Dooley  - good thought.  But, that doesn't seem to be the case in this instance.

I'd recommend opening a support case to allow digging further into the details to see what the issue may be.

Your idea got me digging further though and I found the cause.  It was this feature on the member set-up.  This checkbox was checked for this user:

I didn't think that was the case because of it having numerous responses.  But glad you found the reason.

I didn't think that was the case because of it having numerous responses.  But glad you found the reason.