While replying to any message , in rich text editor there is an insert option in which File Upload option is not available. Is there any permission issue or do we need to enable at scripting or configuration level?
Thanks,
Palak
While replying to any message , in rich text editor there is an insert option in which File Upload option is not available. Is there any permission issue or do we need to enable at scripting or configuration level?
Thanks,
Palak
Are only certain users not seeing the File Upload option? There are permissions on a per application basis. The permission would be "Attach Uploaded Files".
i have checked at administration level i could not find any permission regarding attach upload file can you please elaborate.
Thanks & Regards
Palak Sharma
Yes 10.3.2.7882.
I'm not able to reproduce the issue. Is this only happening in conversation message replies? Are all users affected?
yes, This is only happening in replies.
I'm still unable to reproduce, using the exact same version. Is this occuring for all users, including the administrators?
Yeah, it t is happening for all users including administrators.
Can you try, unchecking File Embedding, then saving, then checking File Embedding then saving again?
Hi Brian,
I have followed the steps provided by you. but i am still able to replicate the issue at my end.
Thanks,
Ravinder
Also can you please validate in telligent version 8.5.
Hi Ravinder, if you upgraded from an older version and didn't upgrade the conversations UI, this may be why as file embedding was only added in the newer implementation of the widget.
I recommend you open a support case to dig deeper into the issue:
https://community.telligent.com/p/createcase
ok
ok