Upgrading successfully

This is a general invitation for your advice about upgrading successfully to a newer version of Telligent/Verint Community. We won't be doing this until sometime next year, but are curious to hear from clients who have upgraded to a new version--your advice about potential problems and how to avoid them, pitfalls, planning advice, etc. If you have insights, I'm all ears! Thanks.

Parents Reply Children
  • Thank you so much!
    Just to let you know, we'll likely do this sometime next year and may choose a version 12 if it's out by then, if it's at a 12.2 level by then. We host a big conference in early September, so I'd like to get this done before all the prep work for that conference starts, maybe by June or July. So I'm asking for advice very early! :-) 

    (We're requesting budget to get some help with this first upgrade from SE, but IF that budget isn't approved, I'll be doing this without that. All this got me thinking.)