v10.2 - Edit this Page - empty sections are missing

Can you be more specific with exactly which page you're on, which layout you choose, which widget you attempt to add and where, etc. I'm trying to reproduce this in an out of the box instance and cannot.

When you say "...exactly which page..." and "out of the box instance"? of course no two solutions are going to have the same URL structure. Seems pretty straight forward and the steps are outlined above.

Are you indirectly saying we've broken something by customizing one or more default widgets?

I'll try to be more clear:

• On our Community root URL: https://{our-domain}.com/community
  • or on any other page whether it is a group:
    • https://{our-domain}.com/community/{group}
  • application:
    • https://{our-domain}.com/community/{group}/{application-key (e.g., ".../f")}
  • or custom-page:
    • https://{our-domain}.com/community/{group}/{custom-page}
• If there is only one widget on the page (an overly simplified but accurate example).
• We select another layout for that page.
• When we move from the Layouts tab to the Widgets tab
• Then drag a widget on to the canvas from the management panel...

...there is no blue-dotted-outline to drop the widget into.

If you need me to be more specific it's likely best we cover this over the phone and screenshare.

As mentioned above in our original request for support,
"troubleshooting is in the hours, would very much appreciate some guidance if we're doing something wrong or what the next appropriate course of action needs to be."

This has already caused significant delay. If it is developer-error we'll work to make the necessary corrections but we'll need to know what those are. If you're unable to help us here in this forum please direct us to the appropriate member/team/channel/reach out to our telligent-rep/etc?

Hi TelliJim 

TelliJim said:

Are you indirectly saying we've broken something by customizing one or more default widgets?

No, Steven is trying to help and simply stating he could not reproduce in the steps you outlined. A link would give insight to if it was a custom page, an existing page blog theme page that we could zero in on ... basically more details by breaking down the parts of the url. Nevertheless, there are some more questions if you prefer to continue support here vs contacting Support? Do you see any javascript errors? Initially was thinking that it was related to a single page but from your latest post it happens on *any* page across the site, is that right? You mention the "only one widget on the page" as an overly simplified example which is why I am assuming all pages do this and you have yet to ever see the drop zones? 

If you would like to cover the issue over the phone or screenshare contact our Support team via the support portal: http://support.telligent.com/

10 hours later, I'm finally able to read the reply I saw come in on my phone hours ago. Thanks guys for your replies, Stephen for trying to replicate, and Kevin, thanks for leading this horse to water. We'll contact Support first thing in the morning. Very Telligentlemen of you both.

We've found the bulk of our platform assistance here so naturally didn't rely on portal as the go to option for getting some in the know eyes on the issue. Likely this could be resolved here but would more likely require quite a bit of back and forth and more efficient to gather the info and contact support over the phone.

10 hours later, I'm finally able to read the reply I saw come in on my phone hours ago. Thanks guys for your replies, Stephen for trying to replicate, and Kevin, thanks for leading this horse to water. We'll contact Support first thing in the morning. Very Telligentlemen of you both.

We've found the bulk of our platform assistance here so naturally didn't rely on portal as the go to option for getting some in the know eyes on the issue. Likely this could be resolved here but would more likely require quite a bit of back and forth and more efficient to gather the info and contact support over the phone.