Install Telligent on distributed system

Hello,

Im trying to install Telligent on three machines, two of them work as frontend, and the third is the application server.

I'm following this guide.

I have installed the DB, Search, but I'm stuck on Website step.

In fact when I try to visit the community site from the frontends, I only get a blank page.

I have configured the first two machines such as they have the Web folder under D:\Telligent, and the application server has the folders Search, FileStorage and JobServer.

FileStorage is a shared network folder and it is included in the connectionStrings.config file, but still I get a blank page on both machines.

My guess is that FileStorage does not have all the files it needs in fact here are the folders created after I try to connect to the application server fron either one of the frontends:

Is there any step I'm missing?

Any help will be very appreciated.

Thank you.

EDIT:

I tried to have the filestorage folder directly in the web servers instead of sharing it, and I can only see the page correctly on one of those.

Makes me wonder whether the location of the folder is right i.e. should be shared or local on the web servers.

Parents

0 Mathew D'Amico over 5 years ago

Are there any exceptions in your database in the cs_Exceptions table?
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0 Leonardo over 5 years ago in reply to Mathew D'Amico

Here is what I have:
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0 Patrick M. over 5 years ago in reply to Leonardo

It appears you have 2 issues, the first is your web server or job server cannot access the SQL server or you have not granted it the permissions is requires, and your web or job server does not have the appropriate permissions to your file store. I would re-review your settings based on the required permissions in the documentation
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0 Leonardo over 5 years ago in reply to Patrick M.

I've added some more info in the question, please read them.
BTW I don't know how to do that, both machines seem to have the same configuration.
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0 Leonardo over 5 years ago in reply to Patrick M.

I've added some more info in the question, please read them.
BTW I don't know how to do that, both machines seem to have the same configuration.
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0 Patrick M. over 5 years ago in reply to Leonardo

You have to share filestorage when you have multiple servers, but if you have never installed the platform before, I would start with one. If you have any type of access issue, this is going to happen.

Unfortunately there is an expectation when installing that you are comfortable configuring IIS, SQL and operating system permissions for the topology you have chosen. If you are not I can recommend our professional services team to help you out, or potentially looking into a Saas/hosted solution which would alleviate the need for you to install all together.
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0 Leonardo over 5 years ago in reply to Patrick M.

Thanks for your reply, Patrick.

Actually I have installed the platform before and it is doing ok, the only difference is I did it on one machine.
Right now I'm requested to have this new configuration.

After several attempts and changes, I've managed to make only one of the two servers to communicate correctly, but I still don't know what I'm doing wrong.

If however you could give me the help of the services team, that would probably be the best.

Thank you.
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