Does anyone know how an administrator can unlock a user account after too many failed login attempts? A community member received the following email about her account:
Any guidance would be greatly appreciated.
Thanks!
Taylor
Does anyone know how an administrator can unlock a user account after too many failed login attempts? A community member received the following email about her account:
Any guidance would be greatly appreciated.
Thanks!
Taylor
The restoration of locked accounts requires the "Unlock Users" job to be enabled and schedule to run. It honors the setting "unlockUserAfterMinutes" in the communityserver.config (or override file) which defaults to 5 minutes.
To change this setting, we recommend using an override file ( https://community.telligent.com/community/10/w/legacy-user-documentation/59272/how-to-use-override-files ). You can note the existing location of the option by looking at the full communityserver.config file and searching for "unlockUserAfterMinutes".