Does anyone know how an administrator can unlock a user account after too many failed login attempts? A community member received the following email about her account:
Any guidance would be greatly appreciated.
The user should automatically get unlocked after a set amount of time (default is "5" minutes and is configurable in the web.config). The manual unlocking is not currently working. I've filed…
'#106141 No way to manually unlock a user locked out after account has been locked.' has been completed for 3/2018 - March Service Pack affecting 10.1.
The restoration of locked accounts requires the "Unlock Users" job to be enabled and schedule to run. It honors the setting "unlockUserAfterMinutes" in the communityserver.config (or override file) which defaults to 5 minutes.
To change this setting, we recommend using an override file ( https://community.telligent.com/community/10/w/legacy-user-documentation/59272/how-to-use-override-files ). You can note the existing location of the option by looking at the full communityserver.config file and searching for "unlockUserAfterMinutes".