.tip{background-color:#eee !important;border:1px solid #ccc;color:#333;border-radius:3px;padding:8px 8px;font-size:13px;transition-delay:500ms}.tip.above:after{content:'';border-bottom:1px solid #ccc;border-right:1px solid #ccc;background-color:#eee;position:absolute;transform:rotate(45deg);border-top-color:#eee;width:12px;height:12px;margin-top:-6px;transition-delay:5s}html body{overflow-y:scroll}#viewall_act a{font-size:13px;margin:10px 0}.norecords{text-align:center}.norecords p{margin:0}.list-title{display:none}.fright{float:right}html .layout-content.header-top-content-left-sidebar-right .layout-region.header{margin-bottom:1rem;margin-top:1rem}.blue{color:#0075e4 !important}.content-fragment-page .layout-region.right-sidebar .layout-region-inner .content-fragment.with-header:first-child,.content-fragment-page .layout-region.content .layout-region-inner .content-fragment .content-fragment-content{margin-top:0}html .layout-content.header-top-content-left-sidebar-right .layout-region.right-sidebar:not(.empty){border-left:none}.product-support-breadcrumbs{margin:24px 24px 15px 24px !important}.button-link{padding:4px 20px;text-align:center;text-decoration:none !important;transition:all 0.2s ease;transition-property:background,color,box-shadow;border:0;background:#0075e4;color:#fff;float:right;font-size:12px}.case-list{margin-left:24px !important}.case-list .default-title{font-size:24px;padding:0 0 1.5rem 0;line-height:normal}.case-list .list-container{display:flex;width:100%;margin-bottom:80px}.case-list .list-container .sort{margin-bottom:0;float:none;font-size:13px}.case-list .list-container .sort .by{margin-left:0;float:none;font-size:13px}.case-list .list-container .sort .order{margin-right:10px;font-size:13px}.case-list .list-container .sort .by .uiselect>span,.case-list .list-container .sort .order .uiselect>span,.case-list .list-container .view .uiselect>span{height:22px !important;border:solid 1px #ccc !important;border-radius:0 !important;font-size:13px !important;font-weight:normal;font-stretch:normal;font-style:normal;line-height:normal;letter-spacing:0.07px;color:#333 !important;padding:2px 25px 3px 3px !important}.case-list .list-container .sort .by .uiselect>span::after,.case-list .list-container .sort .order .uiselect>span::after,.case-list .list-container .view .uiselect>span::after{line-height:22px;font-size:22px;color:#666;top:0}.case-list .list-container .left-container{width:20%;padding-right:10px}.case-list .list-container .left-container .reset-fil{font-size:12px;cursor:pointer}.case-list .list-container .left-container .form-label{margin-bottom:20px}.case-list .list-container .left-container .form-label label{display:block;padding-bottom:5px;font-size:13px;color:#333;font-weight:700}.case-list .list-container .left-container .form-label.sort{display:block}.case-list .list-container .left-container .form-label.sort .by .uiselect,.case-list .list-container .left-container .form-label.sort .by .uiselect>span{width:100% !important}.case-list .list-container .right-container{width:80%;padding-left:30px}.case-list .list-container .right-container .case-tab{border-bottom:1px solid #ccc}.case-list .list-container .right-container .case-tab ul li{display:inline-block;font-size:12px;padding:0 20px 5px 0}.case-list .list-container .right-container .case-tab ul li a{padding:0 10px 4px 10px;color:#666;font-size:13px}.case-list .list-container .right-container .case-tab ul li a.active{border-bottom:5px solid #0075e4}.case-list .list-container .right-container .list-filters{display:flex;align-items:center;margin-top:20px;font-size:12px;justify-content:space-between}.case-list .list-container .right-container .list-filters .export img,.case-list .list-container .right-container .list-filters .export a{vertical-align:middle}.case-list .list-container .right-container .list-filters .export a{padding-left:3px}.case-list .glow-lookuptextbox>div{margin-right:0 !important}.case-list .glow-lookuptextbox>div>div{padding:0 !important;background-color:#fff !important;margin:-0.5px 0 0 0 !important}.case-list .glow-lookuptextbox{border:1px solid #ccc !important;padding:1px 0 0 0 !important;color:#333 !important;border-radius:0 !important;height:22px !important;font-size:13px !important}.case-list .glow-lookuptextbox input{font-size:12px;font-weight:normal;font-stretch:normal;font-style:normal;line-height:normal;letter-spacing:0.07px;color:#333 !important}.case-list .message.error{padding:10px 10px;background-color:#d47e7e;border-radius:4px;color:#fff}.case-list .incident-list{clear:both;margin-top:25px;margin-bottom:30px}.case-list .incident-list.list{width:100%;position:relative}.case-list .incident-list.list .content-list.content{display:table;width:100%}.case-list .incident-list.list .content-list.content .content-item.incident.header .cell{height:20px;background-color:#e5e5e5;font-size:13px;font-weight:bold;font-stretch:normal;font-style:normal;line-height:13px;letter-spacing:0.07px;color:#333;border-right:solid 3px #fff}.case-list .incident-list.list .content-list.content .content-item.incident.header .cell .sort-icon{float:right;width:16px;height:9px;cursor:pointer;color:#bbb}.case-list .incident-list.list .content-list.content .content-item.incident.header .cell .sort-icon.sort-asc,.case-list .incident-list.list .content-list.content .content-item.incident.header .cell .sort-icon.sort-desc{display:none}.case-list .incident-list.list .content-list.content .content-item.incident.header .cell:hover .sort-icon.sort-desc{display:block}.case-list .incident-list.list .content-list.content .content-item.incident.item .cell{border-bottom:1px solid #ccc;font-size:13px;font-weight:normal;font-stretch:normal;font-style:normal;line-height:normal;letter-spacing:0.07px;color:#333}.case-list .incident-list.list .content-list.content .content-item .cell{padding:10px !important}.case-list .incident-list.list .content-list.content .content-item .cell.Status{min-width:80px}.case-list .incident-list.list .content-list.content .content-item .cell.CaseNumber{min-width:70px}.case-list .incident-list.list .content-list.content .content-item .cell.CaseNumber a{font-size:13px;font-weight:bold}.case-list .incident-list.list .content-list.content .content-item .cell.Owner{min-width:70px}.case-list .incident-list.list .content-list.content .content-item .cell.Enduser{min-width:100px}.case-list .incident-list.list .content-list.content .content-item .cell.Created{min-width:100px;word-break:break-all}.case-list .incident-list.list .content-list.content .content-item .cell.Updated{min-width:120px;word-break:break-all}.case-list .incident-list.list .content-list.content .content-item .cell.Title{width:170px;max-width:190px}.case-list .incident-list.list .content-list.content .content-item .cell.Title span{margin:auto;max-height:3.2em;overflow:hidden;max-width:100%;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;text-overflow:ellipsis}.case-list .incident-list.list .content-list.content .content-item .cell.Severity{min-width:70px}.case-list .incident-list.list .content-list.content .content-item .cell.Severity span{padding:0 10px;border-radius:13px;font-size:12px}.case-list .incident-list.list .content-list.content .content-item .cell.Severity span.sev-P1{border:2px solid red}.case-list .incident-list.list .content-list.content .content-item .cell.Severity span.sev-P2{border:2px solid #f83}.case-list .incident-list.list .content-list.content .content-item .cell.Severity span.sev-P3{border:2px solid #fb3}.case-list .incident-list.list .content-list.content .content-item .cell.Severity span.sev-P4{border:2px solid #3c3}.case-list .incident-list.grid{width:100%;position:relative}.case-list .incident-list.grid .item.incident{cursor:pointer}.case-list .incident-list.grid .incident.incident-severity-1{background-color:#eec3ba}.case-list .incident-list.grid .incident.incident-severity-2{background-color:#fff}.case-list .incident-list.grid .incident.incident-severity-3{background-color:#fff}.case-list .incident-list.grid .incident.content-item .cell{vertical-align:middle !important}.case-list .incident-list.grid .content-list.content{display:flex;flex-direction:column}.case-list .incident-list.grid .content-list.content .content-item{border:1px solid #ddd;border-radius:1px;display:flex;margin-bottom:0.8rem;padding:0}.case-list .incident-list.grid .content-list.content .content-item .cell{padding:5px;border-bottom:none}.case-list .incident-list.grid .content-list.content .content-item .cell::first-child{padding-left:5px}.case-list .incident-list.grid .content-list.content .content-item .cell .value.datestamp{font-size:12px;color:#677d88;margin-bottom:0px}.case-list .incident-list.grid .content-list.content .content-item .cell .value.action{margin-bottom:0px}.case-list .incident-list.grid .content-list.content .content-item .cell .value.title-desc{color:#333;font-size:14px;margin:5px 0 20px 0;text-align:left}.case-list .incident-list.grid .content-list.content .content-item .cell .value.author{margin:5px 0 7px 0;text-align:left;font-size:12px;color:#666}.case-list .incident-list.grid .content-list.content .content-item .cell .value.nextaction{margin-bottom:0px;border-top:1px solid #677d88}.case-list .incident-list.grid .content-list.content .content-item .cell.minimal{width:240px;flex:0 0 240px;display:table-cell}.case-list .incident-list.grid .content-list.content .content-item .cell.latest{padding-top:10px;padding-left:15px !important;border-left:1px solid #ccc}.case-list .incident-list.grid .content-list.content .content-item .cell.latest .value{border-bottom:none;border-top:none;max-width:240px;font-size:13px;color:#333;line-height:20px;text-overflow:initial;overflow:initial;white-space:initial}.case-list .incident-list.grid .content-list.content .content-item .cell.name{flex:1 1 auto;padding:10px 15px}.case-list .incident-list.grid .content-list.content .content-item .cell.name .title{color:#666;font-size:14px}.case-list .incident-list.grid .content-list.content .content-item .cell.name .title:hover{text-decoration:underline;color:#0075e4}.case-list .incident-list.grid .content-list.content .content-item .cell.name .title a{height:18px;margin:9px 6px 4px 0;font-size:13px;font-weight:bold;font-stretch:normal;font-style:normal;line-height:1.38;letter-spacing:normal;color:#0075e4}.case-list .incident-list.grid .content-list.content .content-item .cell.name .excerpt{font-size:12px;font-weight:normal;font-stretch:normal;font-style:normal;letter-spacing:normal;color:#333;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-bottom:5px;min-height:35px}.case-list .incident-list.grid .content-tags .tag-list .tag-item{float:left;background:#fff;font-size:12px;font-weight:normal;font-stretch:normal;font-style:normal;line-height:1.33;letter-spacing:normal;color:#333;padding:0 10px;margin-right:5px;border:solid 2px #79838f;border-radius:13px;margin-bottom:5px}.case-list .incident-list.grid .content-tags .tag-list .tag-item-status{float:right;font-size:10px;line-height:10px}.case-list .incident-list.grid .status-tags.tag-list .tag-item{border:2px solid #ccc;border-radius:13px;padding:0 10px;background:#fff;color:#333;font-size:12px;font-weight:normal;font-stretch:normal;font-style:normal;line-height:1.33;letter-spacing:normal}.case-list .incident-list.grid .status-tags.tag-list .tag-item-escalated{border:2px solid red}.case-list .incident-list.grid .status-tags.tag-list .tag-item-sev-1,.case-list .incident-list.grid .status-tags.tag-list .tag-item-sev-P1,.case-list .incident-list.grid .status-tags.tag-list .tag-item-impact-313720004{border:2px solid red}.case-list .incident-list.grid .status-tags.tag-list .tag-item-sev-P2{border:2px solid #f83}.case-list .incident-list.grid .status-tags.tag-list .tag-item-sev-2,.case-list .incident-list.grid .status-tags.tag-list .tag-item-impact-313720000{border:2px solid #fa6e1e}.case-list .incident-list.grid .status-tags.tag-list .tag-item-sev-P3{border:2px solid #fb3}.case-list .incident-list.grid .status-tags.tag-list .tag-item-sev-P4{border:2px solid #3c3}.case-list .incident-list.grid .status-tags.tag-list .tag-item-impact-313720002{border:2px solid #f9c70c}.case-list .incident-list.grid .status-tags.tag-list .tag-item-impact-313720001{border:2px solid #3c3}.case-list .dyn-custom-radio{position:relative;border:1px solid #ccc}.case-list .dyn-custom-radio input[type='radio']{position:absolute;z-index:-1;opacity:0}.case-list .dyn-custom-radio input[type='radio']~label{transition:all 0.2s ease;cursor:pointer;display:block;padding:2px 4px}.case-list .dyn-custom-radio dyn-custom-radio-position.dyn-custom-radio-inline{display:inline-block;margin-right:0.35em}.case-list .dyn-custom-radio .dyn-custom-radio-position input[type='radio']~label{width:2em;height:2em;display:inline-block;transition:all 0.2s ease;cursor:pointer}.case-list .dyn-custom-radio .dyn-custom-radio-position input[type='radio']~label:hover{border-color:rgba(0,0,0,0.5)}.case-list .dyn-custom-radio .dyn-custom-radio-inline{display:inline-block}.case-list .dyn-custom-radio.dyn-custom-radio-icon-only.dyn-custom-grid input[type='radio']~label::before{display:block;content:'';background-image:url('https://d1h1g917bfzql2.cloudfront.net/cfs-file/__v/638615701067719394/__key/widgetfiles/fb6154dccc6849f788fbd05f10de367b-d/list.svg');background-size:16px 16px;height:16px;width:16px}.case-list .dyn-custom-radio.dyn-custom-radio-icon-only.dyn-custom-list input[type='radio']~label::before{display:block;content:'';background-image:url('https://d1h1g917bfzql2.cloudfront.net/cfs-file/__v/638615701067439394/__key/widgetfiles/fb6154dccc6849f788fbd05f10de367b-d/grid.svg');background-size:16px 16px;height:16px;width:16px}.case-list .dyn-custom-radio.dyn-custom-radio-icon-only input[type='radio']:checked~label::before{opacity:1}.case-list .dyn-custom-radio.dyn-custom-radio-icon-only input[type='radio']:checked~label{background-color:#ddd}.case-list .help-link.icon.ui-tip{width:16px;height:17px;margin-left:7px}.case-list .help-link.icon{display:inline-block;vertical-align:middle;width:100%}.case-list .navigation-wrapper{display:flex}.case-list .navigation-wrapper .viewtypes{display:inline-flex}.case-list .navigation-wrapper .product-search-wrapper{border-radius:500px;font-size:13px;border:1px solid #999;color:#666;padding:0.25rem 0.25rem;background-color:#fff;display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-direction:row;flex-direction:row;-ms-flex-wrap:nowrap;flex-wrap:nowrap;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin-left:auto;margin-top:auto;margin-bottom:auto;height:22px;margin-right:20px;width:245px}.case-list .navigation-wrapper .product-search-wrapper .product-switch{font-size:0.928571429rem}.case-list .navigation-wrapper .product-search-wrapper .product-search{resize:none;background-color:transparent;color:#666;border:0;font-weight:300;font-size:0.928571429rem;padding:0 0.5rem;padding-top:1px;flex-grow:1;white-space:nowrap;overflow:hidden}.case-list .navigation-wrapper .product-search-wrapper .product-search::-webkit-input-placeholder{font-size:0.857142857rem;color:#bbb}.case-list .navigation-wrapper .product-search-wrapper .product-search::-moz-placeholder{font-size:0.857142857rem;color:#bbb}.case-list .navigation-wrapper .product-search-wrapper .product-search:-ms-input-placeholder{font-size:0.857142857rem;color:#bbb}.case-list .navigation-wrapper .product-search-wrapper .product-search:-moz-placeholder{font-size:0.857142857rem;color:#bbb}.case-list .navigation-wrapper .product-search-wrapper .product-search:focus{outline:none !important;border:0}.case-list .navigation-wrapper .product-search-wrapper .product-search-submit{color:#666;margin:0 0.5em}.disabled.checkbox{pointer-events:none}.disabled.checkbox input[type="checkbox"]+label:before{background:#eee}.disabled.checkbox label{color:#999 !important}.waiting-on .disabled{pointer-events:none}.waiting-on .disabled span{background:#eee !important}.uiselect.options.options-slim{max-height:280px !important}@media (max-width:700px){.case-list .incident-list.grid .content-list.content .content-item .cell.latest{display:none}}@media only screen and (min-width:1510px){.product-support-breadcrumbs{margin:24px 0px 15px 0px !important}.case-list{margin-left:0 !important}}@media (max-width:670px){.case-list .glow-lookuptextbox{padding:6px;height:24px}.case-list .navigation-wrapper .product-search-wrapper{width:100%}.case-list .navigation-wrapper .case-links{float:left}.case-list .list-filters,.case-list .list-sub-filters,.case-list .navigation-wrapper{display:block}.case-list .view.enduser{margin-left:0}}