• Tue, Mar 21 2017

    Does My Organisation Need An Online Community?

    A quick Google search of ‘the benefits of an online community’ provides a plethora of encouraging results; from reducing support tickets, increased customer satisfaction, customer retention and advocacy, to improving SEO, increasing produ...
    • Tue, Feb 28 2017

    Implementing a Social Community: Actum’s success with MyOlympus and various functionalities

    Olympus is a well-known company, operating in several markets. One of their important product lines is cameras. Approximately two years ago, Olympus came to us (Actum) with an idea of building a community portal, based on Telligent Community 8.5. Th...
    • Tue, Jan 31 2017

    What is the value of an Online Social Community?

    Thinking about creating an online social community for your organization? Check out this awesome Whitepaper by The Aberdeen Group with some great ROIs that you can use to show the benefits of community. Report Highlights: - Companies with an onl...
    • Thu, Nov 3 2016

    The Benefits of Online Social Communities over Other Forms of Social Networks

    If I asked whether your business was active on social media, you’d probably answer quite quickly with a “yes!” If I asked whether you were seeing the results expected from your investment, I am not too convinced you’d confidently answer another “yes.” For many brands, their social media efforts are not providing the results in which they were hoping and many are realising that social media just isn’t the place to build...
    • Thu, Oct 6 2016

    4 Ideas for Engaging Customers within Communities

    The best kind of content is content that is unique, authentic and engaging. Here are four ideas to help you boost content to engage customers within your community: 1: Blog posting within your community A blog post by a product owner detailing their perspective on how the community’s influence is impacting the decisions made in designing and building a product/good/service is authentic and engaging - customers see...
    • Wed, Jul 27 2016

    What is the Biggest Fear For Launching a Customer Community?

    In the past, organizations biggest fears of launching a social community was that the community would be misused, abused and have vulgarity they couldn’t control. But, that isn’t the case – customer communities exist for a purpose: to find answers, share experiences, share feedback and connect with the organization and other customers. Many organizations realized that their biggest fear (negative feedback) was in fact...
    • Tue, Jul 26 2016

    In Case You Missed It - 10 Reasons to Upgrade

    As part of our new quarterly webinars, this quarter our Manager of Professional Services, Elijah Hardin, walked through 10 reasons to upgrade your Telligent Community site. To see the recording of the webinar click here . We hope you find this helpful when building a use case for upgrading your community to take advantage of some of the most advanced community features available!
    • Mon, Jul 18 2016

    5 basics for customer community success

    A customer community is the perfect platform for organisations to build real and meaningful relationships with not only customers but prospects too. It is these relationships, which foster engagement, loyalty and lead someone from curiosity to advocacy. From high-tech to higher education, online communities have a strong use case in most verticals, so long as the strategy is driven by the businesses’ objectives and...
    • Wed, Jul 6 2016

    Engaging Consumers with an online branded community

    An engaged, branded community can be the ultimate asset for your company if done correctly. We are living in the “Age of the Customer” and Telligent’s technology helps you engage with your consumers in a more meaningful way. A branded community gives your organization the opportunity to increase customer reach, add value through-out the customer journey and improve existing customer relationships. Here are three suggestions...
    • Thu, Jun 30 2016

    Common Customer needs from an "Incredible" Social Community

    Customers typically want the same things from a positive Social Community experience. They want information , support , and interaction : Information. Information comes in the form of Forums or Blogs and can be documented and searched. Some common topics may include technical information, product/sales information and upcoming product enhancements etc. This makes it easy for users to easily search for technical answers...
    • Tue, Jun 21 2016

    What role does or should the contact center play in the community.

    When it comes to a social community, many companies view their investment as a simple matter of outbound marketing. They view individual portions of their own organization as separate components without really considering from the customer’s perspective, the company is the company . Customers expect an omni-channel experience that doesn’t require they interact with the company through any one way. It’s imperative that...
    • Fri, Jun 17 2016

    How to Handle Negative Reviews and Customer Complaints

    “People talk about you on the internet, why not give them a place where you can listen to feedback and manage the conversation?” This is the question I pose when someone voices a concern about having a flood of complaints overwhelm them by turning on a community. The truth is, no matter what product you sell or what industry you are in, you will at some point encounter customer concerns. One of the great benefits of...
    • Tue, Jun 14 2016

    Winning tips for an engaged community

    Building an engaged community that is sustainable, profitable and with purpose takes a lot of different elements to make happen. You simply need to consult those who have grown successful social communities and will be inundated with tips and ideas. However, one element that is often overlooked is probably the most fundamental to online community building: your audience. This blog post will delve into the crucial community...
    • Tue, Jun 7 2016

    3 Questions to Determine if you need a Community

    Many companies assume they are fully utilizing social media to communicate with their consumers. However, there are several ways to further this communication strategy and to learn what your consumers truly think about your products and services; and, how to position your solution as technology and markets mature over time. Ask yourself three questions: Are your consumers truly engaged? Can your consumers quickly...
    • Fri, May 27 2016

    5 reasons for a community

    I work with customers every day, from varying industries and with different missions, all trying to figure out how to give their customers a voice and build a unique experience. We help by providing a tool to enable companies and individuals come tog...
    • Fri, May 20 2016

    "Buy or Build" Social Community Functionality? The answer may surprise you…

    Working for Telligent the last 6 years, I’ve heard all sorts of spirited “Buy or Build” arguments related to social community software. Here are some of my favorites… “We only need a little bit of social functionality for now. Our developers are smart, so they’ll just build it for us. I mean, really, how hard is it to create a forum, right?” “IT says build it so we own it and save money but marketing says buy...
    • Thu, Apr 28 2016

    Six ways colleges and universities can benefit from an online community

    Colleges and universities bring people together from around the world to study, learn and network. It’s no surprise that the world’s largest social network, Facebook, was created at a University. But, while social networks have a role, there is also an opportunity for more dedicated online communities too. 1. Not everything is social: Social networks provide outlets for students and faculty to connect and share experiences...
    • Thu, Apr 21 2016

    Help us help you: Request a demo

    One of my primary responsibilities as a Sr Solutions Advisor for Telligent is delivering product demonstrations. It's something Farrukh and I do multiple times a week for new and existing customers. So... why should you request a demo ? First off, delivering a #demo is the best way to show off what Telligent Community can do and how it can be used to address business issues, like enabling your customers to help each...
    • Tue, Apr 5 2016

    Staying Current with Telligent is Important ... here's why

    Telligent is committed to building incredible products and continues to thrive with our customers support! We'll be blogging about a wide variety of topics that will help explain how we work with our customers, work with the product, and tips about how to build incredible social communities! The Customer Success team is the face of the Telligent team and are our customer's trusted advisors and internal advocates. We...