• 3 Questions to Determine if you need a Community

    Many companies assume they are fully utilizing social media to communicate with their consumers.  However, there are several ways to further this communication strategy and to learn what your consumers truly think about your products and services; and, how to position your solution as technology and markets mature over time. 

    Ask yourself three questions:

    1. Are your consumers truly engaged?
    2. Can your consumers quickly navigate…
  • 5 reasons for a community

    I work with customers every day, from varying industries and with different missions, all trying to figure out how to give their customers a voice and build a unique experience. We help by providing a tool to enable companies and individuals come tog...
  • "Buy or Build" Social Community Functionality? The answer may surprise you…

    Working for Telligent the last 6 years, I’ve heard all sorts of spirited “Buy or Build” arguments related to social community software.

    Here are some of my favorites…

    • “We only need a little bit of social functionality for now. Our developers are smart, so they’ll just build it for us. I mean, really, how hard is it to create a forum, right?”

    •  “IT says build it so we own it and…
  • Six ways colleges and universities can benefit from an online community

    Colleges and universities bring people together from around the world to study, learn and network. It’s no surprise that the world’s largest social network, Facebook, was created at a University. But, while social networks have a role, th...
  • Help us help you: Request a demo

    One of my primary responsibilities as a Sr Solutions Advisor for Telligent is delivering product demonstrations. It's something  and I do multiple times a week for new and existing customers.

    So... why should you request a demo

    First off, delivering a #demo is the best way to show off what Telligent Community can do and how it can be used to address business issues, like enabling your customers to help each other…

  • Widget Studio autocompletion, immediate evaluation, and global search in Telligent Community 9.1

    Widget Studio in Telligent Community 9.1 adds support for autocompletion and documentation improvements, immediate evaluation, global search, and more.
  • Staying Current with Telligent is Important ... here's why

    Telligent is committed to building incredible products and continues to thrive with our customers support! We'll be blogging about a wide variety of topics that will help explain how we work with our customers, work with the product, and tips about how to build incredible social communities!

    The Customer Success team is the face of the Telligent team and are our customer's trusted advisors and internal advocates.…

  • Adding Support for EU Cookie Consent to Telligent Community

    Earlier this week I had a conversation with one of our customers that wanted to add a cookie consent message to their community site.

    After researching this further I decided to put together a simple Telligent Community 9.0 widget that shows how to do this. The code is on GitHub and still requires some more improvements, but it does work:

    Get the EU Cookie Consent Widget on Telligent's GitHub

    What is EU Cookie Consent…

  • SAML Authentication plugin available on GitHub

    We are announcing the release of another open source project to GitHub, the SAML Authentication plugin:

    https://github.com/Telligent/SAML

    SAML (Security Assertion Markup Language) is an open-standard for enabling single-sign-on between your community and other applications or websites.  You can learn more about SAML here.

    Important points:

    • The SAML plugin is tested for Telligent Community 9.0.
    • The plugin extends the current…
  • How to write an extensible meta data extension, to improve public community SEO

    One of the common requests we get from customers is to be able to configure metadata on their site pages, this helps with SEO and also improves the experience when a page is shared on Facebook, Twitter or any other platform that reads extended meta tags.  With the advent of Telligent version 9 there are some improvements to the blogs and media gallery to allow the author to specify some meta data but there is not a holistic…

  • Developer Training for Telligent Community 9.0

    We're very excited about the release of Telligent Community 9. To help you make the most of your community, we've prepared a complete set of developer training guides and tutorials:

    community.telligent.com/.../developer90

    This training provides specific guides and guidelines to supplement the API documentation no matter how you want to build and customize on the Telligent Community platform: via external inte…

  • Creating an Oauth2 Client

    Out of the box Telligent Community comes with a selection of oAuth client providers. Your users can use LinkedIn, Facebook, Salesforce, Twitter, Google and Microsoft Live.  There are lot's of other social networks out there and sometimes you need to create a provider for one of these.  In this post I will detail how to create a oAuth provider for Strava, which is a popular cycling and running network.  Those that know…

  • Using Developer Mode in Telligent Community 9.0

    Since we introduced the new widget editor and developer mode about a week ago, we've gotten some good internal and public feedback. We wanted to identify a few key changes to this functionality that resulted from that feedback.
  • Telligent Community 9.0 Preview 3 and the new Widget Studio

    Preview 3 of Telligent Community 9.0 was released today and it includes some great new features for developers: the new Widget Studio and Developer Mode. Please try them out and let us know what you think.
  • Splash Page Plugin

    Before I start writing about the titled topic I'd just like to firstly thank the Telligent team for inviting 4 Roads to contribute to this blog. I think it says a lot about our capabilities that we are trusted to post here, so I hope that this po...
  • Introducing the .NET REST SDK

    Introducing the Telligent Community REST SDK. The Telligent Community SDK provides a quick and easy way for .NET developers to integrate third party sites with Telligent Community or to simply interact with your community data outside of the community site itself.
  • Integrating with Wordpress

    When we launched the new telligent.com site we started with WordPress. It was an easy way to get a site up and running. While we eventually plan to move to Sitecore, we did want to integrate some community functionality with WordPress right awary. Specifically our trial experience that would allow people to setup trial groups in our community.

    Side-note - this also gave us an excuse to work through the APIs on a non-.NET…