• Community Strategy and Leaning On Your Peers

    When starting out with a community, it is important to understand the purpose of your Community and have a clear strategy in place that is agreed by the key stakeholders, Community Manager and/or Community team. This can be very basic to start with j...
  • Introducing Social Edge Products for Telligent

    We are very excited to announce that we have recently launched a line of products exclusively for the Verint Community platform! These products are designed to enhance the user experience and visual aesthetic of your Verint community.

    Like all of our products, your subscription license includes support and innovation at no extra charge. Our clients have expressed enthusiasm about the capabilities and functionality the…

  • 3 Ways to Fast Track Community Growth

    Former Member
    Former Member
    So, you’ve implemented this great community. You know it’s a fantastic idea. You’ve done the research and have seen how launching a community can successfully decrease calls into your company’s call center by a sizable pe...
  • Google MFA authentication Plugin

    One of the most important aspects of the modern internet world is security so we have recently incorporated two-factor authentication in our open source code for Telligent, in this article I'll summarize how we achieved this.
  • Why should anyone join your community?

    As a business, you have decided to engage more with your audience, and plan the community platform to follow through. But, how can you make sure you’re not left as the host of a party that no-one attends?Your planning starts with the needs of y...
  • Add community functionality to Sitecore with Telligent Community

    When it comes to integrating with Telligent Community, the questions I’m asked most are around integrating with Sitecore. I have compiled the majority of questions, with answers below, which provides useful explanation on what you can achieve w...
  • Social Marketing in an Online Community

    Social Marketing in an Online Community Two key channels for social marketing include social networks and your website. Today, brands are using these two critical digital channels much more to increase their brand footprint. More than likely, you are...
  • Why Your Members Aren't Sticking Around… And What You Can Do About It

    Success can be ever so fleeting. What seems like a great community launch so often turns into a ghost town of little or no activity. But there’s something you can do about it. The key is to understanding the psychological motivations of your me...
  • 10 steps to improve adoption of your social platform

    You’re well aware that your community can help you engage more deeply and widely with your customers, and reap the benefits of that engagement. A great community can make the all the difference between being a world-class company that domi...
  • Helping Those Who Help Babies To Hear

    Communities of Practice are challenging. But the results can change the profession you work in for the better, and maybe even make the world a better place. How’s that for a reason to go social? Hearing First is an organization that suppor...
  • Does My Organisation Need An Online Community?

    A quick Google search of ‘the benefits of an online community’ provides a plethora of encouraging results; from reducing support tickets, increased customer satisfaction, customer retention and advocacy, to improving SEO, increasing produ...
  • Implementing a Social Community: Actum’s success with MyOlympus and various functionalities

    Olympus is a well-known company, operating in several markets. One of their important product lines is cameras. Approximately two years ago, Olympus came to us (Actum) with an idea of building a community portal, based on Telligent Community 8.5. Th...
  • What is the value of an Online Social Community?

    Former Member
    Former Member
    Thinking about creating an online social community for your organization? Check out this awesome Whitepaper by The Aberdeen Group with some great ROIs that you can use to show the benefits of community. Report Highlights: - Companies with an onl...
  • SAML Authentication Plugin Update

    Version: 3.0.1701.18 Recently the 'SAML Authentication Plugin' project on github (https://github.com/Telligent/SAML) has been updated. Versions 3.0.1701.18 onward now properly honor the NameID attribute of the SAML token and use that va...
  • Telligent Community 10.0 Developer Announcements

    With the release of Telligent Community 10.0 just around the corner we wanted to share some details about one of the larger developments efforts in this release: Assembly Restructuring. Source Reorganization In Telligent Community 10.0 we have re-or...
  • The Benefits of Online Social Communities over Other Forms of Social Networks

    If I asked whether your business was active on social media, you’d probably answer quite quickly with a “yes!” If I asked whether you were seeing the results expected from your investment, I am not too convinced you’d confidently answer another “yes.” For many brands, their social media efforts are not providing the results in which they were hoping and many are realising that social media just isn’t the place to build…

  • 4 Ideas for Engaging Customers within Communities

    The best kind of content is content that is unique, authentic and engaging.

    Here are four ideas to help you boost content to engage customers within your community:

    1: Blog posting within your community

    A blog post by a product owner detailing their perspective on how the community’s influence is impacting the decisions made in designing and building a product/good/service is authentic and engaging - customers see how…

  • What is the Biggest Fear For Launching a Customer Community?

    Former Member
    Former Member

    In the past, organizations biggest fears of launching a social community was that the community would be misused, abused and have vulgarity they couldn’t control. But, that isn’t the case – customer communities exist for a purpose: to find answers, share experiences, share feedback and connect with the organization and other customers.

    Many organizations realized that their biggest fear (negative feedback…

  • In Case You Missed It - 10 Reasons to Upgrade

    As part of our new quarterly webinars, this quarter our Manager of Professional Services, Elijah Hardin, walked through 10 reasons to upgrade your Telligent Community site.

    To see the recording of the webinar click here.

    We hope you find this helpful when building a use case for upgrading your community to take advantage of some of the most advanced community features available!

  • 5 basics for customer community success

    A customer community is the perfect platform for organisations to build real and meaningful relationships with not only customers but prospects too. It is these relationships, which foster engagement, loyalty and lead someone from curiosity to advocacy.

    From high-tech to higher education, online communities have a strong use case in most verticals, so long as the strategy is driven by the businesses’ objectives and audience…

  • Engaging Consumers with an online branded community

    Former Member
    Former Member

    An engaged, branded community can be the ultimate asset for your company if done correctly. We are living in the “Age of the Customer” and Telligent’s technology helps you engage with your consumers in a more meaningful way.

    A branded community gives your organization the opportunity to increase customer reach, add value through-out the customer journey and improve existing customer relationships.

    Here…

  • Common Customer needs from an "Incredible" Social Community

    Customers typically want the same things from a positive Social Community experience.  They want information, support, and interaction:

    Information. Information comes in the form of Forums or Blogs and can be documented and searched.  Some common topics may include technical information, product/sales information and upcoming product enhancements etc.

    This makes it easy for users to easily search for technical answers to…

  • What role does or should the contact center play in the community.

    When it comes to a social community, many companies view their investment as a simple matter of outbound marketing. They view individual portions of their own organization as separate components without really considering from the customer’s perspective, the company is the company.

    Customers expect an omni-channel experience that doesn’t require they interact with the company through any one way. It’s imperative…

  • How to Handle Negative Reviews and Customer Complaints

    “People talk about you on the internet, why not give them a place where you can listen to feedback and manage the conversation?” This is the question I pose when someone voices a concern about having a flood of complaints overwhelm them by turning on a community. The truth is, no matter what product you sell or what industry you are in, you will at some point encounter customer concerns. 

    One of the great benefits…

  • Winning tips for an engaged community

    Building an engaged community that is sustainable, profitable and with purpose takes a lot of different elements to make happen. You simply need to consult those who have grown successful social communities and will be inundated with tips and ideas. However, one element that is often overlooked is probably the most fundamental to online community building: your audience. 

    This blog post will delve into the crucial community…