/blog/b/community-blogs/posts/the-benefits-of-online-social-communities-over-other-forms-of-social-networksIf I asked whether your business was active on social media, you’d probably answer quite quickly with a “yes!” If I asked whether you were seeing the results expected from your investment, I am not too convinced you’d confidently answer another “yes.en-US14.0.0.586 14