Community Blogs

CLF Aug '24 Debrief by 3sides: Lessons from Shopware Germany

Wilfried Rijsemus (3sides) — Mon, 02 Sep 2024 14:36:35 GMT

Intro When an opportunity arises to hear community experience stories from Germany, then I will be the first to jump on it. In community land, Germany is now emerging with more and more community practices This time we had Marco Steinhaueser from Sho...(read more)

MathWorks part 2: The Future. CLF Feb '24 Debrief by 3sides

Wilfried Rijsemus (3sides) — Mon, 04 Mar 2024 11:58:39 GMT

Intro Last January we heard Hans Scharler of MathWorks talk about his experience of 20 years of community building experience and 10 years at MathWorks Developer and Scientist community. If you want to see more, then go here. This February 2024 Hans ...(read more)

CLF Jan '24 Debrief by 3sides: Lessons learned from building and growing a 2 million+ developer community of MathWorks

Wilfried Rijsemus (3sides) — Mon, 29 Jan 2024 12:37:31 GMT

Intro Hans Scharler of MathWorks is a pure veteran in the community world. He has been building a community from as early as 1994! It grew into the current MathWorks community of more than 2 million developers and scientists being supported worldwide...(read more)

CLF Nov '23 Debrief by 3sides: Lessons learned from a community of nuclear power operators

Wilfried Rijsemus (3sides) — Thu, 07 Dec 2023 09:10:13 GMT

Intro In the short debrief below you will read the outcome of the lessons learned by the Institute of Nuclear Power Operators community. Read his lessons and results!As is customary, every last Thursday of the month, our community of community manage...(read more)

CLF Sept '23 Debrief by 3sides: The impact of AI on (online) communities

Wilfried Rijsemus (3sides) — Wed, 04 Oct 2023 15:35:03 GMT

AI is here! All of a sudden. It was rumbling already in the tech scene for some time but Open AI’s ChatGPT brought its capabilities to the masses with a bang. We are now living in the AI era and new Generation AI will put Gen Z into past tense....(read more)

Impact of Generative AI on Communities, part 2. Wednesday 26 April, 15.00 hrs UK time. Come all!

Wilfried Rijsemus (3sides) — Tue, 25 Apr 2023 10:50:40 GMT

The previous meeting left us with many more questions. The 4 main questions we try to answer Actual Opportunities Actual Risks Influence on Community Strategy Influence on the Community Manager role (read more)

Impact of Generative AI on communities. Thursday 30 March 2023. 15.00UK time

Wilfried Rijsemus (3sides) — Tue, 28 Mar 2023 13:57:17 GMT

We are hosting a special meetup coming Thursday around the topic of Generative AI and especially around the rise of ChatGPTNo presentation but collecting experiences and defining policies, strategies and tactics.It will be some good old pioneering wh...(read more)

Verint Community Mobile Application

Robert Nash — Fri, 10 Feb 2023 14:09:38 GMT

I haven't added a blog post on here for quite some time, the fun of running a busy agency creating great community solutions using the Verint Community platform! We mentioned at Verint Engage last year that we were working on a Mobile Appl...(read more)

Highlights of Social Edge's 2022 Year with Verint

Sara Collins — Mon, 19 Dec 2022 17:26:56 GMT

Season’s greetings from Social Edge! We hope this finds you well as the year comes to an end. To you, our valued customers, friends, colleagues, and partners - we want to say thank you. Your continued support impacts our day-to-day and it is a ...(read more)

Observations from a Community newbie

Becky Anderson — Thu, 06 Jan 2022 15:53:23 GMT

For those of you I haven’t had a chance to meet yet, my name is Becky Anderson, and I joined the Community team early in 2021. I came from the customer experience portion of Verint, and therefore had little to no exposure to a community.&...(read more)

Social Edge's Verint Products Showcase 2021

Tom Paolucci — Tue, 30 Nov 2021 20:48:47 GMT

Join Social Edge on December 14th at 4PM ET for their first Verint Product Showcase!During the event, you'll have the opportunity to see a selection of the most recent innovations the team has been working on to enhance the experience in your Verint ...(read more)

Announcement: Verint partner 3sides hosts Verint Customer Micro Focus Use Case in 2 December Webinar

Wilfried Rijsemus (3sides) — Thu, 18 Nov 2021 12:25:13 GMT

Webinar 2 December 2021 Certified Verint Community Partner 3sides is hosting a new series of Open Knowledge webinars. The first of that series is kicked off by Verint Customer: Micro Focus. In that webinar you will learn how Micro Focus is reapi...(read more)

Community Strategy and Leaning On Your Peers

Lucy Rogers — Wed, 19 Aug 2020 16:32:00 GMT

When starting out with a community, it is important to understand the purpose of your Community and have a clear strategy in place that is agreed by the key stakeholders, Community Manager and/or Community team. This can be very basic to start with j...(read more)

Introducing Social Edge Products for Telligent

Amara Lennon — Mon, 09 Sep 2019 16:52:00 GMT

We are very excited to announce that we have recently launched a line of products exclusively for the Verint Community platform! These products are designed to enhance the user experience and visual aesthetic of your Verint community.

Like all of our products, your subscription license includes support and innovation at no extra charge. Our clients have expressed enthusiasm about the capabilities and functionality the Verint Community platform offers, so we look forward to continuing to invest in creating products and solutions for the platform that meet their needs.

‍The Social Edge products for Verint Community that are now available include: ‍‍

‍Activity Stream+ Show and/or hide comments toggle inline with each conversation. This is useful when there are multiple comments on a thread, as it makes it easy to expand or collapse them with one click, streamlining the user's view.

Blog Post List+ Display larger blog icons in list view or display one content item in grid mode with an image on top as to spotlight a user or video.

Custom Search Enable your users to search for keywords in your community and easily be able to view, discover, and navigate to places and content related to their search terms in a visually appealing and easy to digest layout.

Expert Center This widget has a built-in custom input form so you can now enable your users to send your Subject Matter Experts confidential and/or nonconfidential questions. The widget has a clean interface that displays only a user's questions and answers privately within the group.

Group List+ When placed on a group page, our Group List+ widget can be set by a toggle switch to show the accessing member their private or public groups.

Image Gallery Display multiple images on your community homepage or a group page without excessive scrolling or pagination. This visual display allows for full use of the page and then links out to comments and additional information. It also includes a companion widget that enables you to upload multiple images at one time with a checkbox feature that saves you from having to upload each of your images individually.

Keyword Alerts Set up notifications when a product or platform is being discussed to ensure that discussions and questions are answered by your Subject Matter Experts (SMEs). Simply set up a keyword alert and the SME you specify will automatically receive an email with the keyword and link to the discussion, so they don't miss a thing.

Mosaic Curate key content and stories on pages in a visually appealing way. Community managers love the ability to define the elements of each story by choosing content automatically or manually, selecting categories, and including custom header text.

Place Grid Highlight your key places with a clean and compelling grid view. This place-based widget pulls in any spaces or subspaces that you choose - automatically or manually. The table-like layout helps divide and structure your landing pages by optimizing the space available

Profile Insights Display certain profile fields to specific community members. For instance, if you need particular staff members to be able to access all profile information for a particular user without jeopardizing personal information. This widget will display any profile fields necessary for site roles.

Security Access+ Provide a non-community member with specific permissions so that they can participate as a special contributor or guest blogger in a secure area without giving them access to confidential or internally public areas of your community.

Tagged Content+ Display the content type icon instead of the author's user avatar. This is a great solution when you want to display content item icons instead of an author's avatar, especially when the same user is posting lots of content, as it makes for a nicer UI and streamlined UI experience.

Unfiltered HTML+ This widget wraps code so that it is self-contained and doesn't change the rest of the CSS on your site. You can copy any CSS/HTML from an existing widget and place it inside of our Unfiltered HTML Plus widget. No additional modifications will need to be made to any additional HTML widgets in your community.
Wiki Viewer+ Display the contents of any wiki page in a widget. This is a great way to create navigation menus that link to other areas of your community. This widget enables you to view document content on any page, like welcome text. It is a helpful tool especially when the content is the same in a few places throughout your site.

For more information on any of these products, you can check out our listings on the Verint Marketplace here or check out the new Products for Verint Community page on our website.

If you'd like to learn more about a specific product or would like to schedule a demo, please email us at contact@socialedgeconsulting.com.

‍

3 Ways to Fast Track Community Growth

Former Member — Fri, 22 Sep 2017 17:25:00 GMT

So, you’ve implemented this great community. You know it’s a fantastic idea. You’ve done the research and have seen how launching a community can successfully decrease calls into your company’s call center by a sizable pe...(read more)