I recently participated in an escape room team-building exercise with several of my peers and executive sales leaders. For those not familiar with Escape Room, it is a physical adventure game in which players work to solve a series of puzzles and rid...

I’m happy to announce that Telligent will be using Desk.com as its new customer support portal.  This will enable our customers to open support cases, interact with our support team , and see the status of all cases they, or their designat...

We're excited to announce general availability of Telligent Community 10.1. There are a number of significant updates in this version that we hope you will like. Site Banner The Site Banner has been updated to support easy branding changes direc...

Today we are happy to announce the general availability of Telligent Community 10. Get Telligent Community 10.0 Some of the key features in this release are: Visually threaded comments and forum replies New, live conversation experience along with s...

This document will provide a brief overview of how investing in an online community platform helps organizations improve four key areas of the business: Impact on Customer Experience Results Impact on Marketing Results Impact on Sales Results Impact...

To all of our wonderful customers and partners, thank you for continuing to trust us as we build and support your platform of choice for creating incredible communities.

As the holidays approach, we will have varying office hours which will impact our support availability. Please note that our offices will be closed on Monday, December 26^th, 2016 through Monday, January 2^nd, 2017.

As such, general product support will be…

Questions, feedback and suggestions We are happy to announce the first preview release for Telligent Community 10 and share a number of new features and significant updates. We'll be updating this site soon so you will be able to use these features l...

Today we are announcing that version 9.2 of Telligent Community is available and ready for production use:

• Get Telligent Community 9.2

Telligent Community 9.2 is a minor release, but includes some important updates:

• We ran multiple versions ourselves (here) starting nearly 6 weeks ago
• Soliciting feedback from our community about the product

While we fixed a lot of bugs (over 80) we also added some key new features.

…

We are excited to announce that the Telligent team has moved to a new location! Our previous office served us well, enabled us to grow Telligent Community and make great memories, but we couldn’t be more excited about our new office space.

Our new office has a great view, an environment that allows us to work freely and ignite our creative spirit, not to mention a great area for a stroll when we want to breathe…

I'm thrilled to announce that version 9.1 of Telligent Community is now available and ready for production use:

• Get Telligent Community 9.1

Telligent Community 9.1 is a minor release, but we packed some great additions into it:

• We ran multiple versions ourselves (here) starting nearly 6 weeks ago
• Soliciting feedback from our community about the product
• Making available a preview releases to solicit additional fe…

Download Telligent Community 9.1 Preview 1 | Questions, feedback and suggestions

^IMPORTANT Telligent Community 9.1 Preview 1 is not supported for production purposes.

Telligent Community 9.1 is minor release and contains mostly bug fixes. However, we did address a few requests that we've heard repeatedly from customers. We're also now running version 9.1 preview 1 on this site.

A few highlights for what you'll find…

To all of our wonderful customers, thank you for continuing to trust us as we continue building and supporting your platform of choice for creating incredible communities.

We wanted to ensure that you are aware that our US offices will be closed on Monday, February 15^th, 2016 in recognition of the President's Day holiday.

As such, general product support will be unavailable during this time. You will still be able to…

On January 27th, 2016 we hosted a webinar to introduce Telligent Community 9.0. While we had excellent attendance to the webinar, some people were not able to attend to hear first hand about all the amazing additions to Telligent Community.

Great news ... we recorded the webinar and you can now watch it on-demand:

www.youtube.com/watch

In addition to the new webinar, be sure and check out the 70+ new how-to articles and…

We recently added some integration in our community with our project management tool, Target Process. This integration enables this community to be directly linked to our product managers and developers.

For example, within a support forum thread, you may see a Telligent employee reference a feature request:

or a bug:

These references of feature requests and bugs are directly linked to our project management process…

Today we officially launched version 9.0 of Telligent Community. You can read the press release here:

Telligent Community Press Release

Some of the highlights, which we'll cover in our webinar (sign up here) on January 27th:

• Community Management Advancements for Increased Efficiency - New and enhanced capabilities reduce the time and resources required to manage the community
• Staging and Publishing Workflow Enhancements…

Join us January 27, 2016 for a webinar on Telligent Community 9.0:

Recorded Webinar Available here

We spent a lot of time talking with existing customers (and even some competitors) to deliver a solution that aligns to some very specific persona use-cases/problems. For example:

• Community Management Advancements for Increased Efficiency - New and enhanced capabilities reduce the time and resources required to manage the…

To all of our wonderful customers, thank you for continuing to trust us as we continue building and supporting your platform of choice for creating incredible communities.

We wanted to ensure that you are aware that our US offices will be closed on Monday, January 18th, 2016 in recognition of the Martin Luther King Jr. holiday.

As such, general product support will be unavailable during this time. You will still be able…

To all of our wonderful customers, thank you for continuing to trust us as we continue building and supporting your platform of choice for creating incredible communities.

As the holidays approach, we will have varying office hours which will impact our support availability. Please note that our offices will be closed on Friday, December 25^th, 2015 through Friday, January 1^st, 2016.

As such, general product support…

I'm thrilled to announce that version 9.0 of Telligent Community is done and ready for production use:

• Get Telligent Community 9.0
• See what's new in Telligent Community 9.0
• Telligent Community 9.0 Webinar (Pre-Recorded / On Demand)

We're doing a soft launch today, but will be more formally announcing the general availability of version 9.0 in January with full press release, media and analyst coverage. We'll…

Download Telligent Community 9.0 Preview 4 | Questions, feedback and suggestions

^IMPORTANT Telligent Community 9.0 Preview 4 is not supported for production purposes and includes a license that expires January 15, 2016.

Telligent Community includes everything you need to create incredible social communities.

A few highlights for what you'll find in version 9.0:

• Updateded user experience
• New contextual community management…

To all of our wonderful customers, thank you for continuing to trust us as we continue building and supporting your platform of choice for creating incredible communities.

As the holidays approach, we will have varying office hours which will impact our support availability. Please note that our offices will be closed on Thursday, November 26^th, 2015 and Friday, November 27^th, 2015.

As such, general product support…

Download Telligent Community 9.0 Preview 3 | Questions, feedback and suggestions

^IMPORTANT Telligent Community 9.0 Preview 3 is not supported for production purposes and includes a license that expires January 1, 2016

This preview release includes a big check-in for our developer audience: the new widget studio UX. We'll post a follow on blog with more details on our developer blog.

Telligent Community includes everything…

Join the Telligent User Group in London Thursday November 26th:

Good Design for Online Communities

Having designed for some first class online communities, James Good will provide a broad overview of the principles of design – showing examples of good and bad design and how design can be applied to improve the user experience and help your online community thrive. Step-by-step you’ll see some simple techniques being demonstrated…

Telligent will be exhibiting here (space #4 on the floor). Please say hi to the team!

Also, if you are attending, but sure and say hi to Adam Bolton, Membership Director - Association of MBAs. Adam is hosting a session:

Understanding your members’ journey: Using CRM and marketing to make it a seamless experience

1. You will learn how AMBA decided to make the transition away from traditional channels (website, LinkedIn…

We're excited to let you know that in our continued alignment with Verint and our investments in support we have migrated to a Telligent dedicated system for our case management.

This migration entails a few changes that we want to ensure that you are aware of so that your support experience can be as smooth as possible.

What's New:

Opening Cases - to open a new case with Telligent support please visit the form…